Please review your current Broadband Provider – Click here

2degrees Broadband

  • Plans
  • Information
  • Reviews
2degrees Broadband
5.9

Average from 32 reviews

  • Reliability 6.6

  • Speed 6.1

  • Support 5.6

  • Features 5.7

  • Value 5.4

Broadband Compare Awards Best Customer Service

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

2degrees Broadband
5.9

Average from 32 reviews

  • Reliability 6.6

  • Speed 6.1

  • Support 5.6

  • Features 5.7

  • Value 5.4

Jacqui Newell5th April 2018

6.4
Reliability
5
Speed
9
Support
6
Features
5
Value
7

Have had problems with dropping out, very slow to get fixed. Seem to get stuck in loop where each time we called we got asked the same questions and told to wait a week while they ran the same tests...
Time for a change.

Pros:

Initially great, but service rapidly declined.

Cons:

Hard to get consistent help.

Tupoutua Moeakiola28th March 2018

7.0
Reliability
7
Speed
10
Support
6
Features
6
Value
6

I enjoyed my time with but its time to make new connections.

Pros:

Great high speed connections

Cons:

Too pricey.

Charlie turner 22nd February 2018

4.8
Reliability
7
Speed
7
Support
1
Features
7
Value
2

Left 2 degrees after appalling service during and after the jump to fibre.

Pros:

None

Cons:

Chorus changeover left us with no phone and no active alarm . Once this was resolved we had poor voice quality with 2 degrees repeatedly failing to resolve over 10 days. The alternative supplier solved the problem in under 20 minutes.

Dylan Hunniford6th February 2018

6.6
Reliability
9
Speed
9
Support
7
Features
5
Value
3

Needed something with more value

Pros:

Great speed and reliability, easy set up

Cons:

Cost

James18th January 2018

9.2
Reliability
10
Speed
10
Support
10
Features
8
Value
8

Good value, excellent service and a great all-around ISP.

Pros:

Solid, full-speed 100/20 fibre connection
Excellent Fritzbox modem
Takes maybe a minute to get through to support CSRs

Cons:

Nearly finished my 2-year contract and I don't have any cons

islay-mavora christophers14th January 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

this provider was terrible. we ordered broadband from copper, we were told it would take 6 weeks, it took over 6 months due to really poor communication. once we got it, it was slower than our copper had been and the coverage was worse! we rang for help several times but no one seemed that motivated to do anything, in the end, out of desperation we have changed providers. also when you ring their help line you wait for a REALLY long time!

Pros:

none

Cons:

long wait when ringing helpline, poor help service, bad communication, crap product

Alicia Sales12th January 2018

5.4
Reliability
5
Speed
5
Support
5
Features
6
Value
6

Wifi is forever cutting iut going off line even when there is just 1 person home

Pat Pritchett13th December 2017

5.6
Reliability
6
Speed
3
Support
5
Features
7
Value
7

The speed is under 10 at times and means spreadsheets won't open and there is often a delay in getting onto google. Also drop outs occur at the beginning of logging in.

Pros:

Inclusion of landline and free 03 calls

Cons:

Slow speed, drop outs, customer service which is so much worse than snaps, it predecessor.

cj wilton7th December 2017

3.2
Reliability
2
Speed
5
Support
4
Features
3
Value
2

Was good till 2degrees got involved, now nothing but problems, and long waits to talk to techos unable to help.

Pros:

Was GREAT service with SNAP, now not so great.

Cons:

Prices have crept up, service and data plans have crept down.

simon collin20th November 2017

6.2
Reliability
7
Speed
8
Support
5
Features
7
Value
4

I loved Snap, and was disappointed when I was "sold" to 2 degrees. I made the mistake of changing plans at that time, which meant my old landline phones with voice mail incorporated no longer worked. It also committed me to a fixed term contract to pay off the new "free" modem, which provided no advantages over the old one . The switch was a hassle, and I loath the wait times to get to talk to someone. I have never rung them without being told that "we are experiencing a higher load of calls tahn normal....." Yeah right. ...read more

Pros:

Reasonably reliable

Cons:

Wait times to talk to anyone

Shown 10 reviews (1-10) out of 32 reviews
You selected
pic
pic