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2degrees Broadband

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2degrees Broadband
5.8

Average from 54 reviews

  • Reliability 6.6

  • Speed 6.0

  • Support 5.5

  • Features 5.7

  • Value 5.4

Broadband Compare Awards Best Customer Service

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

2degrees Broadband
5.8

Average from 54 reviews

  • Reliability 6.6

  • Speed 6.0

  • Support 5.5

  • Features 5.7

  • Value 5.4

Danny11th September 2018

8.0
Reliability
6
Speed
9
Support
7
Features
8
Value
10

Reliability has gotten worse this year. I never used to notice many connection drops, but the last couple of months I have noticed quite a few. I notice because I game a lot which requires consistent good latency. But then, perhaps I am gaming more than I used to? I normally get a latency of ~150ms with game servers being in Singapore. I've never need to use support so can't really objectively comment on that. I have not switched to fiber yet even though its up our street now. Thinking about switching soon though. ...read more

Pros:

Get a discount for having both mobile and internet accounts under 2degrees.

Christopher Wilson26th July 2018

8.2
Reliability
9
Speed
8
Support
7
Features
8
Value
9

Nothing you have offered interests me. For $70.71pm I get broadband 80GB fibre & landline. Ideal for my home office.

Pros:

Value for my needs

Cons:

Data and speed caps may not suit all.

David Cohen16th July 2018

6.2
Reliability
7
Speed
5
Support
7
Features
7
Value
5

On a two-year contract, but when I renew in October will be looking closely for who has the best deal as it's expensive for relatively limited speed and not-infrequent drop-outs.

Tim7th July 2018

8.6
Reliability
10
Speed
9
Support
9
Features
8
Value
7

Not the cheapest, but good performance, good routing, and good value.

Pros:

Fiber is very reliable - I'm not sure if it's ever gone down. It's fast, I get the performance I expect on the 100/20 plan.

Cons:

The old Fritzbox 7390's Wifi isn't great, but I hear the newer one is better.

kay6th July 2018

1.8
Reliability
1
Speed
3
Support
3
Features
1
Value
1

completely unreliable. internet drops in and out all the time.
poor follow-up.
blames the infrastructure but still takes your money.
2degrees used to be good. complete crap. would not recommend to anyone

Mark greene30th June 2018

8.2
Reliability
10
Speed
10
Support
7
Features
7
Value
7

Solid reliable fast internet.

Cons:

Extra monthly cost for static IP address

Glenn Llave23rd June 2018

4.6
Reliability
6
Speed
4
Support
5
Features
5
Value
3

They are being left by the competition with regards to offers.

Pros:

With my 2 year subscription, it was fine as half price was offered for maybe half of the contract.

bronwyn15th June 2018

2.8
Reliability
2
Speed
3
Support
3
Features
3
Value
3

not very helpful cannot understand what they are saying

Pros:

nil

Cons:

everything

Nick Regnault3rd June 2018

4.0
Reliability
2
Speed
7
Support
5
Features
4
Value
2

Worked ok till fibre was laid in street. We did not switch to fibre. Connection failed repeatedly. Two degrees solution was to send out a linesman. Did this three times but problem still not fixed.

Pros:

If you have a mobile plan they will give extra data to compensate.

Cons:

Poor connection, up to customer to report fault and follow up. Never ring back. Reporting a fault never takes less than 30 mins. Never had a refund despite not having consistent service.

mindtpi26th May 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

After years with these clowns I've finally managed to break all connections. I've been with them since they were Netaccess and each time the name changed and the owners changed they just get worse and worse. As a business customer spending a lot each year with them, I've had years of incorrect billing and overcharges. They account department _never_ responds to emails or fixes overcharges unless you compain directly to senior management. I've also moved all our customers off them as well to competitors. We used to spend over $50k a year with them and, as of last week, this is now $0. It's not surprising they've never made a profit. Not only are they the worst ISP I've ever dealt with, they are probably the worst IT company in NZ period. Even if their services were free it wouldn't be worth the hassle (but at least they might get the billing right). ...read more

Pros:

None - they offer nothing that can't be found better elsewhere (phone or internet)

Cons:

Poor and unresponsive support. Totally inept accounts department. Staff couldn't care less and take no ownership. Residential support takes _days_ to reply to tickets, if you use enterprise support they will randomly charge you $100 for jobs that take 2 minutes that residential support didn't respond to. ...read more

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