Average from 7 reviews
Compass is a kiwi-owned, kiwi-operated company with every part of the business right here in NZ. Our call centre is here, our engineers are here, and we are all here for you. Customer Service is very important to us. We work hard to ensure your new connection with Compass goes smoothly and you continue to receive awesome service. We are big enough to make a difference, and small enough to care. Although we own and run our own network, we wouldn’t be here without our customers, so your problems are ours and we aim to fix them quickly - no matter how small.
Average from 7 reviews
Alex25th August 2017
When we moved to the new house it was nightmare. We moved and then wait 1 month to be connected.
Not the highest price, free modem.
Very bad supporting.
J Qin16th August 2017
Recently had an outage for my copper telephone line. It's been more than 3 weeks and it has not been fixed.
Dave27th July 2017
Awful connection - no contact by email or chat other than telephone who pass from dept. to dept.
Funny how they can do that ok when buying. My guess is that they don't want anything bad put in writing as the majority of support converse would compromise them.
Such a shame as could easily be a much more successful company
Pull you socks up Compass!! You just lost another customer
Dreadful connection and service yet they call it a Communications Company!
Meg16th May 2017
Worst support service I've ever encountered - everytime I called I'd get transferred through three separate departments and still end up with someone who couldn't solve the problem. Our internet once cut out for a full 24 hours before they addressed it, and additionally they had us locked into a plan and wanted to charge us exorbitant fees to leave it
Chris26th January 2017
Ok, got switched when merged with another company, plan was not ideal for me and was a real pain to try and switch to a new plan. So switched to MyRepublic.
Price is good
Speed is good
Hard to switch plans (even to a more expensive one!)
Support is painful
boris17th November 2016
had speed issues for 6 months in a row, disconnected
was $5 cheaper than slingshot in 2015
absolute worst provider
Portia4th November 2016
Recently moved to a Compass Fibre plan after being on Compass ADSL. Saved $50 through Broadband Compare using the code. Free modem and install etc so a good plan for me.
Reliable, great communication during the sign up process and continuous contact at all stages of Fibre install - since in, speeds are great, upload in particular I'm happy with
I did lose internet one afternoon... it just dropped out and my Chorus Fibre box got a scary red light... did some home reset, tun on and off etc but no joy. Hour or so later I called up Compass support, answered very q ...read more