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Flip

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Flip
5.5

Average from 62 reviews

  • Reliability 5.5

  • Speed 5.6

  • Support 4.9

  • Features 5.5

  • Value 6.0

Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Flip
5.5

Average from 62 reviews

  • Reliability 5.5

  • Speed 5.6

  • Support 4.9

  • Features 5.5

  • Value 6.0

James19th July 2018

5.4
Reliability
7
Speed
5
Support
1
Features
5
Value
9

Terrible customer support. Get bounced around and all can't help.

Pros:

Cheap

Cons:

Terrible support

Megan26th June 2018

1.4
Reliability
1
Speed
3
Support
1
Features
1
Value
1

We've just gone for more than a month without reliable internet access. (This happens in winter - seems to be related to rainy weather.) I resorted to going to the library to do my internet banking! Lousy excuse for tech support, featuring:
turn your modem off for a couple of minutes then back on
unplug the cables and then re-plug
it must be your modem (can't be as the landline goes via Flip also, and can be tried independently of the modem - never worked when the internet was down)
we can send a tech out but it'll cost you if there's nothing wrong.
We got the same run around every time we rang them.
Don't use Flip.
...read more

Pros:

Aren't any.

Cons:

Unreliable internet, as in none at all for days at a time.

Peter20th June 2018

8.6
Reliability
9
Speed
8
Support
8
Features
8
Value
10

Speed is 8/10 because I've settled for ADSL, rather than paying the extra for fibre. For ADSL, though, the service seems good -- well over 8 Mb/s down speed. Support graded as 8/10 only because I haven't needed any! Any outages have been fixed before I've had a chance to call support. I'm not sure I had to call them even when I was connecting up my modem when joining.

Pros:

Excellent value and, apparently, a professional service.

Cons:

No fixed IP. Most people don't need it: only people who know for sure that they need it will care. (In my case, I only found out when trying to play Elite: Dangerous. Who knew?)

Lisa20th June 2018

9.0
Reliability
9
Speed
9
Support
10
Features
8
Value
9

Good service but did not have fibre

Pros:

Great customer service

Cons:

No Fibre

Eddie18th June 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

The best ISP ever!

Pros:

* Friendly support
* Cheap price
* Stable connection
* Hasslefree internet

Cons:

* none

Daniel Tacon30th May 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Internet will lose connection every 10 minutes or so. Had the connection disconnect for an entire day. Very unreliable, had to resort to getting unlimited phone data to have any stable internet connection at home. I would not reccomend Flip to others.

Pros:

Not much.

Cons:

No stable connection, slow speed, very unsatisfactory service.

Iwei7th May 2018

2.0
Reliability
2
Speed
1
Support
2
Features
1
Value
4

Good value for the first month only by using promo code.
Super slow ADSL.

Pros:

Promo code

Cons:

Speed, Support service

Marie Taylor4th May 2018

2.0
Reliability
4
Speed
2
Support
1
Features
1
Value
2

No customer service support. Lots of issues with speed and it dropping out. Had to replace cords and modem twice in one year- and still have problems. Wouldn't recommend

Pros:

Initially they were good- nice customer care- but they don't seem to have that anymore

Cons:

Bad speed, no support, no hold option, monthly billing in advance- no partial months for cancelation

Pattabhiraman3rd April 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Very slow

Pros:

service is good

Cons:

whatever they help the speed is not increasing. their supplied modem/router is very bad

Joe1st April 2018

5.2
Reliability
2
Speed
7
Support
2
Features
5
Value
10

Great value, terrible support and help desk

Pros:

Value

Cons:

Lack.of support or technical knowledge

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