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Flip

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Flip
5.6

Average from 54 reviews

  • Reliability 5.5

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 6.0

Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Flip
5.6

Average from 54 reviews

  • Reliability 5.5

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 6.0

Pattabhiraman3rd April 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Very slow

Pros:

service is good

Cons:

whatever they help the speed is not increasing. their supplied modem/router is very bad

Joe1st April 2018

5.2
Reliability
2
Speed
7
Support
2
Features
5
Value
10

Great value, terrible support and help desk

Pros:

Value

Cons:

Lack.of support or technical knowledge

Brendon24th March 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Worst company I have ever dealt with. Impossible to get hold of anyone useful. They will do everything they can to avoid helping you but will still steal your $ as they r nothing but criminals. I hope their entire management team gets cancer and dies

Pros:

None

Cons:

They lie. Have no respect for their customers. Ignore emails. No way to contact them directly. Basically they completely suck. I warn everyone I know to avoid them like the plague they r

Cory Timothy13th March 2018

8.6
Reliability
9
Speed
9
Support
9
Features
7
Value
9

Awesome company, only changed due to them not offering Fibre

Pros:

Very stable ADSL

Cons:

No fibre

brendon thompson11th March 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

worst isp ever. first off it took almost a month after signing up to get connected. problems which were all their fault but they blamed us of course. this month with no connection we were still charged for. once we were connected we have had nothing but problems with connection. it generally runs extremely slow and constantly drops off completely.
so in summary flip are basically just criminals who will take your money and give u nothing but shit service.

Pros:

none

Cons:

shit speed, shit connection, shit service

Simon2nd March 2018

2.4
Reliability
1
Speed
2
Support
1
Features
4
Value
4

Outright worst experience with an internet provider I've had. Took over a month and hours of phone calls to get an issue outside of our property and they continuously tried to push the fault onto us while still expecting us to pay full price for their faulty services. Would not recommend

Pros:

Cheap

Cons:

Terrible customer service with little care for providing a service that they charge for

Timur20th February 2018

6.2
Reliability
6
Speed
6
Support
5
Features
6
Value
8

Have used Adsl only

Pros:

Cheap

Cons:

Slow, was disappointed when they disconnected me before my cancellation date was reached out

Sandra Cunningham15th February 2018

5.8
Reliability
7
Speed
7
Support
3
Features
7
Value
5

Not impressed at all with their service. Paid $85 per month because we did not want a contract to start off with. I needed to access thru VPN for work but could not connect due to dynamic IP. When I called Flip, I was told that it was not their problem and that I was basically on my own.

Cons:

Bad customer support and high price.

joanne jeavas14th February 2018

8.0
Reliability
9
Speed
9
Support
5
Features
7
Value
10

Only comment is that there was not a number you could call to speak to a person if there is a fault etc.

Pros:

Very good price for what you get

Cons:

They do not offer Fibre, no number to talk to a person

Jess Vargas7th February 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Flip has a helpful customer service. However, you kinda have to set up your own modem assisted over the phone if you wish to avoid further costs.

Pros:

Easy website to use. Hassle free.
Good deals

Cons:

Flip does not offer Fibre. Otherwise, I would have stayed with them

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