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Flip

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Flip
5.5

Average from 70 reviews

  • Reliability 5.6

  • Speed 5.6

  • Support 5.0

  • Features 5.6

  • Value 6.0

Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Flip
5.5

Average from 70 reviews

  • Reliability 5.6

  • Speed 5.6

  • Support 5.0

  • Features 5.6

  • Value 6.0

Chris Gordon18th January 2019

8.6
Reliability
9
Speed
8
Support
9
Features
7
Value
10

Never any problems with my connection. Was only DSL so never super fast but good enough for me. Although now I'm switching to fibre, sadly Flip don't do fibre. Otherwise I would be happy to stay with them.

Jaap B6th December 2018

9.0
Reliability
8
Speed
8
Support
9
Features
10
Value
10

Using the ADSL plan of Flip, had recently had some issues with chorus which were resolved by Flip, now internet speed very stable at over 18Mbps which is plenty fast. So far good service, very happy with speed. Nice to have the landline with all the features.

Pros:

One of the cheapest plans around, Staff very friendly and helpful. Excellent well set out website detailing your account.

Cons:

Does not offer Fibre

Kevin Willis5th December 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

I found Flip to be excellent. It's a shame they do not yet provide fibre but I understand they will in time.

Pros:

Value for money.

Cons:

No fibre as yet - Dec 2018

Chris Hibberd26th November 2018

2.4
Reliability
3
Speed
1
Support
1
Features
5
Value
2

Awful internet consistently dropping out very very slow and couldn't have more than 1 user at a time

Pros:

none

Cons:

Im not sure what was worse the internet or the customer service, either way I hope I never deal with either again

Tony9th September 2018

3.6
Reliability
4
Speed
3
Support
3
Features
3
Value
5

Not happy with their support. I had my service cut in spite of having an auto payment system. They say their system had my payment cut off because my card expired! What a load of crap! I had other auto payments done too but that did not stop their payments through my card. I think their system is outdated.

I lost all my carry forward datas and minutes and they did not reimburse me back for it as I have to start a new account with them and could not use my old account.

Pros:

Allows carry forward datas and minutes.

Cons:

After sales service is poor. Getting a call through takes ages for them to answer. Keeps saying its faster to email technical support.

Shelton25th August 2018

2.4
Reliability
4
Speed
2
Support
2
Features
2
Value
2

Judging by other reviews, I seem to have similar issues. Unreliable line speeds, which seem to come to a virtual standstill in the evenings. Have completely given up on calling support who always seem to think that rebooting my modem will solve just about any internet related issue.

Pros:

Reasonably priced.

Cons:

Crap line speed, sometimes as low as 175kb/sec

Kevin Willis22nd August 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

We have had Flip for about 2 years - no problems and a GREAT price

Pros:

Great price and service.

Cons:

Nil

Jasmine15th August 2018

1.8
Reliability
2
Speed
1
Support
2
Features
2
Value
2

This is the worst internet I have ever used. No speed at all.

Pros:

No pros except cheap.

Cons:

But why do the customers even pay a cheap rate witjout having internet for days. Very frustrating.

James19th July 2018

5.4
Reliability
7
Speed
5
Support
1
Features
5
Value
9

Terrible customer support. Get bounced around and all can't help.

Pros:

Cheap

Cons:

Terrible support

Megan26th June 2018

1.4
Reliability
1
Speed
3
Support
1
Features
1
Value
1

We've just gone for more than a month without reliable internet access. (This happens in winter - seems to be related to rainy weather.) I resorted to going to the library to do my internet banking! Lousy excuse for tech support, featuring:
turn your modem off for a couple of minutes then back on
unplug the cables and then re-plug
it must be your modem (can't be as the landline goes via Flip also, and can be tried independently of the modem - never worked when the internet was down)
we can send a tech out but it'll cost you if there's nothing wrong.
We got the same run around every time we rang them.
Don't use Flip.
...read more

Pros:

Aren't any.

Cons:

Unreliable internet, as in none at all for days at a time.

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