Average from 54 reviews
Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.
Flip Broadband provide only a few different broadband plans as they like to keep things simple.
Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.
Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge. Or you can select FREE 60 CARRY OVER MINUTES. The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.
At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.
Flip broadband focus their customer service and broadband support around their online system. To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.
Average from 54 reviews
Peter28th January 2018
Terrible customer service (it`s all done by email) and VVEeeeeerryyyy sllooowww internet speed. Would pay more for a better service from someone else.
Can`t think of any
Garbage customer service, terrible website, very unhelpful, slow internet speed
Aileen Fleming3rd January 2018
I have been with Flip for sometime now. At the beginning they were good & I had several queries that were answered promptly. Now they don't even bother to answer at all.
At the present moment I have no pros. They are really slack. At present I would like to try another ISP but where do I go.
Personally I would not recommend Flip. All good at the start now their charges are increasing so I have asked to be sent an itemised account each month. It appears every month I have an amount that is outstanding. ...read more
John Hurst16th December 2017
Flip is the only ISP I've came across doesn't provide real IP (not static ip) to their customers. In another word, if you need port-forward function you better reconsider.
Reliablely slow, 12MB up & 0.7 down for VDSL
No real IP!!! customers are behind proxy (it has a funcy name - CGNAT)
Bridget Young27th November 2017
We left Flip because we've moved into a house with Fibre and they don't provide it.
Great value for products, easy to deal with. Advised alternatives (Orcon or Slingshot) to Flip so that they could waive the early termination fee.
We weren't alerted when we advised that we were moving house to check whether the new house had Fibre and if it did that they wouldn't be able to provide the service for us.
Lance16th November 2017
When I joined, Flip were rather good at sorting issues with their network promptly. Their takeover of my line from my previous ISP (Vodafone) was seamless. However, since then, I have had ongoing issues with speed, connectivity, reliability, billing and help of ANY kind from their Desk. We have had Chorus out to check our lines and they found nothing wrong with the phone wiring in our house (at a cost of $250) It took Flip TWO WEEKS of us having a dead landline to organise ...read more
- Internet works most of the time
- Helpdesk is good unless you need to use it. Therefore I call it the Desk because I get no HELP
- Helpdesk filled with people who cannot be bothered reading the previous "fixes" already tried in a fault call
- Plans are not competitive
- You pay more to stay out of a contract
- Speeds drop randomly
- Internet c ...read more
Laura10th November 2017
My sister tried to close an account with flip, it is proving to be virtually impossible. We moved into a new flat, flip told us their service was available at our new address. After a week of hassle they finally told us that their service is unavailable at our location. My sister tried to cancel the account numerous times, flip still haven't cancelled the account. They continue to charge her for a service they are not providing. I would not recommend opening an account with ...read more
Impossible to cancel the account.
Brendan Douglas10th November 2017
These guys are friendly helpful and cost effective.
Sandra Moke31st October 2017
The only reason I am changing is to get Fibre. Have been with Flip 5 years awesome service, only not offering Fibre
Online interaction and No contract
Robyn30th October 2017
Flip Broadband are useless they wouldnt even tell me how to update my modem. They have no support you cant find a contact number for them and the actual speed of the internet is rubbish
Phil27th October 2017
not bad value, but speed drops to veeery slow quite regularly. I'm in Auckland
ok value. free national calls
I've called Flip several times when speed drops, they do nothing but get me to check connections in my house, reboot router...etc and it doesn't fix anything. Real frustrating when I know nothing is wrong at my end but ...read more