Flip
- Plans
- Information
- Reviews
Average from 43 reviews
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Reliability 5.7
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Speed 5.8
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Support 5.2
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Features 5.9
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Value 6.0
Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.
Flip Broadband provide only a few different broadband plans as they like to keep things simple.
Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.
Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge. Or you can select FREE 60 CARRY OVER MINUTES. The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.
At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.
Flip broadband focus their customer service and broadband support around their online system. To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
Average from 43 reviews
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Reliability 5.7
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Speed 5.8
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Support 5.2
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Features 5.9
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Value 6.0
Roger Nicholson6th June 2017
The only thing going for Flip in todays environment is that no contract is required on joining. The broadband simple speed varies especially in the mornings otherwise not too bad. In my opinion there are mush better deals about offering fibre speeds.
Pros:
No contract.
Good contact support
Cons:
Expensive for what it offers.
Slower fluctuating speeds in mornings.
Rhys Head30th May 2017
Had serious connection issues for 3-6 months. Due to Flip being a virtual, ie. no physical technicians to resolve any issues more serious than a turn off reset
Pros:
Cannot think of any
Cons:
Poor service have to start from scratch every time.....do not want to hear have you tried redteting your modem or have you tried plugging your laptop directly to your modem ever again
William18th May 2017
Not very helpful take but not give
Scott4th May 2017
Worked fine for two years. Then nothing but problems had to reset every day. Flip support were helpful but this went on for weeks with no success. In the end no one fixed it. We bought new router as recommended by them no change.
Pros:
Good price and worked well when it worked
Cons:
Should have takin us more serousafter a dozen or more complaints. Just come and fix it. But didn't find problem so let's try something new
Pip3rd May 2017
Signed up with Flip for ADSL broadband. Two days after the install I still couldn't get online and finally got to the bottom of the problem, which was that my full address couldn't be found on their address checker when I signed up and the follow-up email I'd sent with my unit number had been ignored, despite confirmation of receipt and that the installation was going ahead. After the failed installation I had two options - either to cancel with 28 days notice (and pay for bu ...read more
Cons:
Very poor customer service; inflexibility; website address checker doesn't always allow you to enter unit numbers
Kellie2nd May 2017
Not worth your time
Pros:
Cheap.
Cons:
Cuts out all the time.
Elizabeth 12th March 2017
terrible customer service, no support, highly unprofessional responses when assistance requested
Pros:
Nil
Cons:
As above
Flip27th February 2017
Bit slow with connection times
Pros:
Was reasonably priced when we signed up. Not sure now. Provided free hour calls with in NZ.
JP26th February 2017
I have been with them for three years and never had any problem of disconnectivity or slowness/lagg ever!!
Pros:
Cheapest 100gB per month at $59.95 including a free homeline with Free national calling included.
kim clerke24th February 2017
no contracts.
