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Flip

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Flip
5.6

Average from 54 reviews

  • Reliability 5.5

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 6.0

Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Flip
5.6

Average from 54 reviews

  • Reliability 5.5

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 6.0

Robert Burns24th October 2017

5.8
Reliability
5
Speed
5
Support
7
Features
7
Value
5

they are ok,but im paying for VDSL2+ and im getting slow speeds,very hard to stream anything...very dissapointed.

Pros:

No Contract

Cons:

Slow Speeds..!!!

Raymond Connolley24th October 2017

9.2
Reliability
10
Speed
9
Support
9
Features
9
Value
9

Good Value for unlimited Naked Broadband

Stephen McAtamney24th October 2017

7.2
Reliability
9
Speed
10
Support
4
Features
7
Value
6

Good steady provider.

Pros:

Good, when dealing with the right staff

Cons:

When I first connected at a dwelling in Gloucester Street Christchurch, the female staff member made things incredibly difficult. She said I had to provide a 'Google Map' location, when the large house I lived in was in the middle of the city, 2 minutes from the former Cathederal Square. She also said I had to provide legal documents from the landlord and a variety of other things that made the task almost impossible. I later contacted a male staff member who sorted things out in an instant and had me connected. ...read more

dan22nd September 2017

3.4
Reliability
5
Speed
5
Support
1
Features
2
Value
4

dont value long term customers

Pros:

nothing springs to mind

Cons:

foreign call centre

Jimmy22nd September 2017

1.8
Reliability
2
Speed
2
Support
1
Features
2
Value
2

Been on a 12 months contract and cancelled, charged for a termination fee even with confirmation with their support team. Never use this company again.

Cons:

Lack of support and response

Nish17th September 2017

9.2
Reliability
9
Speed
9
Support
9
Features
9
Value
10

Has worked well since I switched to Flip few months ago.

Pros:

Great customer support!

Ran out of data mid-billing cycle so I wanted to goto unlimited package. They gave away free 45GB to get me through this billing cycle so I could change to unlimited from next cycle.

Cons:

None so far.

Albert Thomas 7th September 2017

5.4
Reliability
2
Speed
5
Support
7
Features
9
Value
4

At first everything was good...in the last 3 to 4 months,the internet started disconnecting frequently every 10 minutes. I contacted the customer service.They said they could only see it only disconnected once that day which I believe is a lie. Any way I felt so unsafe when I did my assignment for my post graduation. Can't go any further with this connection, so getting a new one.

Pros:

Great features...and reasonable price....

Cons:

Customer service could be better and helpful...
Speed is only just enough....

Ruth Dunne29th August 2017

8.0
Reliability
9
Speed
7
Support
7
Features
9
Value
8

Great provider .. however could not provide Internet at new address in Richmond

Paul28th August 2017

8.0
Reliability
9
Speed
7
Support
8
Features
7
Value
9

Can't provide fiber

jazza24th August 2017

5.8
Reliability
6
Speed
6
Support
6
Features
6
Value
5

ADSL is ok but for $82.45pm is very high for the speed/reliability which are JUST OK

Pros:

no contract but that's every provider these days

Cons:

speed and reliability considering price and other option in the market

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