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MyRepublic

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MyRepublic
5.9

Average from 55 reviews

  • Reliability 6.2

  • Speed 6.9

  • Support 4.9

  • Features 5.7

  • Value 6.0

Best Gaming Broadband Provider

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. MyRepublic believes in delivering an awesome internet experience for all kiwis at mass market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, MyRepublic’s Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

MyRepublic
5.9

Average from 55 reviews

  • Reliability 6.2

  • Speed 6.9

  • Support 4.9

  • Features 5.7

  • Value 6.0

Saveun9th November 2018

6.2
Reliability
5
Speed
8
Support
8
Features
5
Value
5

Was Ok, is scheduled to be connected a day later than requested..

Pros:

Fast

Cons:

Communication was almost perfect, until I received a confirmation text about when my account was to be activated.

Ryan1st November 2018

3.8
Reliability
6
Speed
7
Support
1
Features
2
Value
3

My daughter was sent to Starship from BOP after I revived her with CPR, we were there for a couple of months and the bill fell behind, when I received a very harshly worded warning of suspension and termination notification, I called asked for an extra week to pay and they refused adding massive stress to my family. Sadly I found many others that had similar stories with MyRepublic. The company just doesn't care about its customers

Pros:

Speed is reasonable

Cons:

The company doesn't care about customers.
Today a customer service person told me that their call centre is now offshore and outsourced.

Theo28th September 2018

8.4
Reliability
10
Speed
10
Support
8
Features
4
Value
10

Super fast internet, didn't experience slowdowns. Great speedy service.

Accounts page sucks, can't really do anything like see usage and such

Pros:

Always fast, didnt have any issues in the 2 years I was with them

Service is amazing, get to talk with support staff within 10 mins every time (which was only a few times, which was great)

Cons:

Accounts page is terrible

chris20th September 2018

7.4
Reliability
9
Speed
9
Support
5
Features
6
Value
8

moved from slingshot a few months ago never looked back very happy

Pros:

consistent speeds with reliably that it will work when i need it.

Cons:

The account page is kind of basic lack of features like most other providers

DC15th September 2018

6.0
Reliability
6
Speed
9
Support
2
Features
6
Value
7

Internet speed dropped in last month or so. Completely lost connection this week.

Andrew21st August 2018

5.4
Reliability
8
Speed
8
Support
1
Features
5
Value
5

Started with these guys and could not speak highly enough of them.
Then something happened, they suspended my service because they couldn't take money from my card after they were advised by me a month earlier that I had changed my card.
I called and asked them to re-activate my service, which took 2 days and they sounded like it was too much of an effort.
I decided to change providers as it was clear that something had happened to this company affecting customer service.

I called on 11 separate days over the next three weeks and was on hold for more than 122 minutes in total and still never spoke to anyone, and this was to advise them that I was terminating the contract as set out in the T's and C's.
Then they charged me a $24 termination fee (taken from my bank account on the same day they advised of it) and when I questioned it by email, you guessed it, no reply.
If you like good customer service, stay away from these guys.
...read more

temanea paquier25th July 2018

6.6
Reliability
5
Speed
9
Support
7
Features
6
Value
6

My phone line keep stopping working and need to call them to activate it.

Dave21st July 2018

4.6
Reliability
10
Speed
10
Support
1
Features
1
Value
1

Their speed is fantastic but if you have an issue and need to contact them forget it! I'm starting to wonder if there is actually anyone manning the phones

Pros:

Great speed and price.

Cons:

Forget about trying to ring them. Wait times are the worst.. Right now I am on hold with them... been over an hour. They must have all gone home. Was going to get my mate onto the service but not now. Wouldn't put him through the shonky service. ...read more

Gizmo_RA212th July 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

When i was with them they had terrible service

Pros:

Speed was ok, I got quite close to 950x500 outside peak hours (When it worked). ~50 up and down during peak.

Cons:

Medical alarm, phone line, and internet went down often (at the end it went down {3+ hours} without warning for nearly an entire day during daylight hours when I was supposed to be working from home), nearly always without warning. They had no support outside their office hours, and they always seemed to do maintenance outside office hours, so you could never find out what was going on until morning, meanwhile your website, remote access, and ability to call or use a medical alarm ceased. This also happened to another business I was working for in the CBD, and some of my colleagues at the time. ...read more

John Tattersall11th July 2018

9.8
Reliability
10
Speed
9
Support
10
Features
10
Value
10

Very quick signup with no fuss
Excellent Router alternative for $100

Pros:

Fast delivery service - we left Orcon
Ethernet Acceptable down load speeds - averaging better than 500Mbps per day

Cons:

Download speeds vary according to time of day
Best Wifi has been 200Mbps

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