Average from 57 reviews
MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. MyRepublic believes in delivering an awesome internet experience for all kiwis at mass market prices. All this with no lag, no limits and no holding back.
Beyond ultra-fast internet access, MyRepublic’s Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.
MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
Average from 57 reviews
ES7th January 2019
Never even made it onto the service. Apparently they sent a text message asking for details of my old provider, but sent it to the wrong number (their mistake). They then cancelled my signup because I hadn't replied to them, however didn't notify me. I tried to call them several times to find out progress, and only after 6 weeks managed to get through to find out that they had cancelled my signup. Luckily by then it was what I wanted anyway, especially as I had then checked o ...read more
Y Ko29th December 2018
Customer service is quite lame. It took me 4 months to have fibre connected when I moved to a new house and they charged me while I had no Internet connection (got it refunded later on though)
Speed isn't that bad. They told us that my plan has been upgraded to 900 from 100mps but we couldn't tell the difference.
They ask me to contact the Ultra Fast Fiber myself and arrange all the installation etc. It was a disaster when I moved and tried to reconnect.
Saveun9th November 2018
Was Ok, is scheduled to be connected a day later than requested..
Communication was almost perfect, until I received a confirmation text about when my account was to be activated.
Ryan1st November 2018
My daughter was sent to Starship from BOP after I revived her with CPR, we were there for a couple of months and the bill fell behind, when I received a very harshly worded warning of suspension and termination notification, I called asked for an extra week to pay and they refused adding massive stress to my family. Sadly I found many others that had similar stories with MyRepublic. The company just doesn't care about its customers
Speed is reasonable
The company doesn't care about customers.
Today a customer service person told me that their call centre is now offshore and outsourced.
Theo28th September 2018
Super fast internet, didn't experience slowdowns. Great speedy service.
Accounts page sucks, can't really do anything like see usage and such
Always fast, didnt have any issues in the 2 years I was with them
Service is amazing, get to talk with support staff within 10 mins every time (which was only a few times, which was great)
Accounts page is terrible
chris20th September 2018
moved from slingshot a few months ago never looked back very happy
consistent speeds with reliably that it will work when i need it.
The account page is kind of basic lack of features like most other providers
DC15th September 2018
Internet speed dropped in last month or so. Completely lost connection this week.
Andrew21st August 2018
Started with these guys and could not speak highly enough of them.
Then something happened, they suspended my service because they couldn't take money from my card after they were advised by me a month earlier that I had changed my card.
I called and asked them to re-activate my service, which took 2 days and they sounded like it was too much of an effort.
I decided to change providers as it was clear that something had happened to this company affecting customer service.
temanea paquier25th July 2018
My phone line keep stopping working and need to call them to activate it.
Dave21st July 2018
Their speed is fantastic but if you have an issue and need to contact them forget it! I'm starting to wonder if there is actually anyone manning the phones
Great speed and price.
Forget about trying to ring them. Wait times are the worst.. Right now I am on hold with them... been over an hour. They must have all gone home. Was going to get my mate onto the service but not now. Wouldn't p ...read more