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MyRepublic

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MyRepublic
6.0

Average from 45 reviews

  • Reliability 6.0

  • Speed 6.6

  • Support 5.0

  • Features 6.0

  • Value 6.1

Best Gaming Broadband Provider

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. MyRepublic believes in delivering an awesome internet experience for all kiwis at mass market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, MyRepublic’s Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

MyRepublic
6.0

Average from 45 reviews

  • Reliability 6.0

  • Speed 6.6

  • Support 5.0

  • Features 6.0

  • Value 6.1

Dennis2nd June 2018

9.0
Reliability
10
Speed
9
Support
7
Features
9
Value
10

Overall good value

Pros:

Good Speed 500+
Used my own modem
Support staff able to help solve problems.

Cons:

Support calls have taken 10 min. plus to answer.

Jonathan23rd May 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Cannot give any ratings as the switch has not even begun. A text came through the day after which stated connection would start on the 24th of this month, May 2018. Once I initially completed signing up a page of text read connection takes between 3 to 7 weeks! However, I think is only a few days as we already have the necessary fibre stuff.

Ralf9th May 2018

6.6
Reliability
6
Speed
10
Support
2
Features
8
Value
7

They're pretty good when everything is working fine. The moment things go wrong you're screwed. The waiting time on their support is in average 30-50 minutes. They seem to have no control of their technical teams and the repair times takes days. Also important note if you're using internet for more than browsing the internet - the router they send you is "their own brand" really made in China some cheap thing. There's no setup available on there, you're forced to use MyRepublic DNS and other settings that you can't change ...read more

Pros:

Speed, never had any problems with that, price - they seem to be competitive

Cons:

Very slow and unreliable support, cheap and crap router

Amelia L Sina8th May 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

ThankQ MyRepublic for Modem & Internet is going great

Pros:

Great Value for Monthly Payment for da Internet☺

Cons:

No comment

Jordie29th April 2018

3.8
Reliability
5
Speed
5
Support
1
Features
4
Value
4

Customer service is obviously not high on there importance list

Cons:

Long wait times to get through to them then usually get someone that can't or won't help you... pathetic

Freyja25th April 2018

5.2
Reliability
6
Speed
7
Support
2
Features
6
Value
5

The plan I was on was overpriced. Customer support isn't really there and have hung up on calls after waiting an hour, on more than a dozen occasions. Changed providers early and paid a termination fee after being advised that Waikato residents were experiencing issues with the service due to an 'on-going problem', but no compensation would be provided for the duration of this problem (Which they had no idea how long it would last), but customers 'may' get something later. Was paying $120/mth for 1000/500 and was lucky to get 200 during this time, so at least reduced costs during the service issues would have been nice but just gave up trying to contact them. Faster to contact them through Facebook than over the phone, which is always worrying.

Outside of this on-going issue though, would regularly get speed hiccups for about a week, every 6-8 weeks, without fail.
...read more

Pros:

Fastish internet
May offer perks if you move to the gamer section.
Gigabit is cheaper if you're in Dunedin.

Cons:

Customer service is severely lacking.
Overpriced internet in some instances.
Don't particularly care much for the customer if there are issues on their end.
Won't offer anything extra to attempt to persuade you to stay; happy to cancel contracts and lose customers.
Little to no public announcement pertaining to issues they DO have - Customers must check themselves.
...read more

Michael 15th March 2018

9.8
Reliability
10
Speed
10
Support
9
Features
10
Value
10

Was with myrepublic for 3 year 1st doing a 1 year then a 2 year contract can't complain I got the full speed on offer to me with no problems and am happy to recommend them to everyone. I only changed as I was able to get a better deal from stuff fibre thanks to broadbandcompare

Pros:

No hassle service speed was great. Loved being able to leave a message on Facebook instead of ringing. Though ringing was faster. And great support when leaving will defiantly look at when it's time for a new contract. Loved I could sign up for a new contract and get the deal again just like a new customer ...read more

Cons:

None

Rachel15th March 2018

3.8
Reliability
5
Speed
7
Support
2
Features
3
Value
2

Customer support was rude; had to call up multiple times to get things sorted.

Pros:

Okay internet for the most pay

Cons:

It took a long time to get internet; no one was on the same page

Geoff Henderson6th March 2018

8.6
Reliability
9
Speed
9
Support
9
Features
8
Value
8

Pretty good experience all round, only problem that we had was the switch over to fibre but that got sorted pretty quickly so no stress. A+ ISP, definitely not leaving because i was dissatisfied at all just wanting a change/better deals.

Pros:

n/a

Cons:

n/a

Debbie5th March 2018

4.6
Reliability
4
Speed
3
Support
5
Features
4
Value
7

We never got proper fibre speeds with them, Vdsl seemed to be the same as fibre and to make matters worse in the last couple of months of our contract it seemed like our internet would slow down towards the end of a billing cycle.

Pros:

Easy to deal with initially

Cons:

On going support - once the guy who signed me up had my signature he didn't want to know me.

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