Average from 34 reviews
MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. MyRepublic believes in delivering an awesome internet experience for all kiwis at mass market prices. All this with no lag, no limits and no holding back.
Beyond ultra-fast internet access, MyRepublic’s Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.
MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.
Average from 34 reviews
Mark14th February 2017
Great service, great deal, great company
P Waterman13th February 2017
Company does not compensate for service disruption. Still charged when service is disrupted.
Over promised and under delivered
Local call centre
Buggy software has blocked outgoing phone calls. Speed very variable. 1Gig speed rarely delivered
Phil3rd February 2017
Currently in the process of switching to MyRepublic, which I'm regretting. So far, we've had one week of downtime with a very small window of uptime (a few hours) during that period. Any calls to tech support lead to a 15 minute wait where you'll eventually end up at reception with a promise somebody will call you back tomorrow. Emails seem to take one-two days for a response.
Almost non-existent support.
Router provided with no set up instructions.
Diane29th January 2017
The absolute worst company we have ever had the misfortune of dealing with. We are in the process of breaking our contract as we are so unhappy with them. Any time you call their customer services (and believe me, there will be numerous times) you will get to speak to the receptionist who will assure you you'll receive a call back... Two days later.
No customer service. Speeds go from one extreme to the other. Paying for gig plan and most nights we end up with 30mbps. Of ...read more
You get what you pay for.
Chris26th January 2017
Best ISP I've had so far, had problems with router keep losing connection, requiring it to be restarted, support would have been a bit slow for my liking if it was a 'no internet' situation, but the support was very knowledgeable
cheap static IP
customer support knowledge is good
Accurate and no surprise billing
1Gig speed upgrade is too pricy for me
customer support can be slow to respond
Carl29th December 2016
Awesome but support is as good as I would like.
Jay21st December 2016
average, nasty support
Roshan15th November 2016
Local Support, and technical expertise is awesome, and so is the Internet speed and bundle.
Best $ deal compared to bullies like Vodafone and spark.
can't get any faster speeds, but that's a chorus profiling issue.
Miranda15th November 2016
Super quick installation and they have been always willing to help. At the moment 3 of us are online (sometimes 4) and all of us have good speed - no lag. From signing up till installation was a matter of a week or so, they gave me vdsl while I waited the week for fibre. I expected SO much longer.
Phones currently excess of 100mbps. Computer only 44mbps. So guessing it's my computer that's having an issue.
Any time I've had to contact the support team I got an english speaking person within a few minutes. Was imp ...read more
Don't like the contract. Not that I'm planning on changing. But I HATE not have the option to.
Tal15th November 2016
They do need to up their capacity and deal with their customer support but apart from that they are an OK ISP. They deliver as paid.
Service as paid. Definitely some of the best routing for gaming. If you can talk to the right person you can get some decent support.
Customer support and value is where they fall. They are expensive but the price you pay for an OK level of service. Customer support could be a lot better but they are NZ based.