Average from 18 reviews
For better service, better broadband, better value.
We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.
Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.
We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
Average from 18 reviews
Simon Brash13th August 2018
All round pretty great! I never had to interact with them.
I don't remember my service ever going down.
Reliable. Cheap when i signed up but other companies ended up catching up with them.
Lyn Chatfield28th June 2018
This has been a great experience.
Quick response to emails.
Portal for easy payment.
Kay Miller26th June 2018
Absolutely fabulous service. Chased Chorus to sort out the Fibre connection to the house. Ever since have had seamless and prompt service.
They answer the phone and emails promptly!!!! I emailed a change at 7.45am, they rang me back at 8.55am - yes - same day!!
I have never to adjust from limited to unlimited to cater for guests and it was so easy to do. T ...read more
Paul Polu14th June 2018
Great service and value for money
Wendy Reading13th June 2018
NOW awesomeness at it's best....Thanks for matching a competitor... like keeping it local :)
Wendy8th June 2018
Absolute awesome bunch, we changed to Now as Vodafone good as useless, Now came & installed the internet, phone made sure we happy before they left, WOW, they deserve our business
Good deal for money, on time for service, values the customer
Pauline8th June 2018
Excellent prompt and local service.
Local. Actually talk with real people
Katherine Beech8th June 2018
I've been with NOW formerly Airnet for about 10 years. I've never had any trouble with my account, communications/enquiries etc.
Value for money I think my plan is one of the best around. I like dealing locally too.
Cassandra6th June 2018
We've been with Now for over 2 years and I would say they're Bay far the best Internet provider we've been with!
Most importantly their Customer service is top notch! Quick response times to emails and calls, they've even reached out to us to offer savings based on our usage and recommended other plans. Their staff are very friendl ...read more
Michaela5th June 2018
I don’t know why anyone would go elsewhere. They answer the phone straight away. Their prices are low. They are friendly. They don’t even have hold music because you never have to hold! I’ve been with this company since the beginning so I’m a fan.
Cheap broadband. Always answers calls. Local. Friendly. Available via social media. Never have outages.