Please review your current Broadband Provider – Click here

Got questions? Call us: 0508 2COMPARE (0508 226672)

Orcon

  • Plans
  • Information
  • Reviews
Orcon
5.7

Average from 101 reviews

  • Reliability 5.7

  • Speed 6.0

  • Support 5.2

  • Features 5.9

  • Value 5.5

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

 
Orcon
5.7

Average from 101 reviews

  • Reliability 5.7

  • Speed 6.0

  • Support 5.2

  • Features 5.9

  • Value 5.5

Steven Dunning3rd October 2018

8.6
Reliability
10
Speed
10
Support
8
Features
8
Value
7

Good speed, basically no problems in two years. Only moving on due to better offers available

Pros:

Reliability
No downtime

Cons:

Pricing plan a little more than other services

Darryl Witton12th September 2018

8.2
Reliability
10
Speed
9
Support
7
Features
10
Value
5

Fast and reliable, but no deals or bonus offered after our contract ran out which means we are switching to another company.

Pros:

Fast & Reliable. Never been down for more than an hour since we signed with them.

Cons:

Randomly switches servers and/or DNS which forces a short time out. It's normally very fast and even games normally manage to keep up, but not always. Also the price is a killer when they don't offer any loyalty bonus and others are offering sign up rewards. ...read more

Evgeny10th September 2018

4.4
Reliability
4
Speed
3
Support
5
Features
5
Value
5

Horrible experience. Requested to connect me to Orcon Fibre. After a week of waiting was contacted by Fibre installation team, who came over to make a pre installation check, approve works with me and neighbors and said me to wait (today is one month of waiting). After another week and calls to Orcon from my side, Orcon finally sent me a modem and connected to ADSL while I am waiting for a Fibre and already charged me for two months of using, though they promised to provide a 3 months free internet. Everything is extremely slow - their services as well as ADSL speed - can hardly play a youtube video and even open Orcon website. ...read more

Pros:

None

Cons:

Hidden charges. Internet speed. Price. Service.

Cheyenne29th August 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Hi iv js joined up im still waiting on delivery

Emma Beacham27th August 2018

5.2
Reliability
3
Speed
5
Support
5
Features
6
Value
7

We were on the Unlimited Naked ADSL plan. Internet access was quite patchy and unreliable, cutting off randomly quite frequently. Not sure if this had much to do with Orcon or the ADSL cables near our property, but we are in quite a reasonably affluent, built-up area. Their billing site was easy-to-use and bills usually came through on time. Didn't have the best experience when cancelling our internet; they refused to be clear about what date our internet would actually stop being supplied. It took 4 emails from them before I got a clear response of "your internet will stop being supplied on the [date]". ...read more

Pros:

Easy-to-use website. Easy, reliable billing. Well-priced. Lots of options.

Cons:

Not the best customer service. Internet was not at all reliable throughout the 14 months we were with them. Ended up switching.

Jerome Edwards26th August 2018

5.0
Reliability
6
Speed
4
Support
5
Features
6
Value
4

Coming to the end of my 12 month contract and asked if they could transfer to the new house I am moving to. Yes... but only if I renewed for another 12 months!!

Geoff Rogers27th July 2018

7.8
Reliability
8
Speed
9
Support
10
Features
7
Value
5

I been with Orcon for a while now (I think about five years) and found them to be very good. Most of their call centre staff appear to be outside New Zealand, but they are friendly efficient and competent.

Pros:

Very speedy response to enquiries. I don't think I've ever spent more than a couple of minutes waiting for my call to be answered. The call centre staff are also very well trained.

Cons:

I can't really think of anything.

M Taqi Amini16th July 2018

5.0
Reliability
3
Speed
5
Support
2
Features
7
Value
8

I had a contract for 12 months, with the first three months free. They didn't follow their promises and took money for the first month. I called them, they said that they will not get money in later months. I was suspecting if they could just charge me all the months if I have not called them. Later I move to another apartment and asked them to move my plan. They agreed and later emailed me that I have agreed that the contract will renew for another 12 months, which I didn't. Then I requested them just terminate the contract. ...read more

Cons:

Not a reliable company.

Katy28th June 2018

6.6
Reliability
7
Speed
10
Support
2
Features
7
Value
7

We were on unlimited, they switched us with out notification to limited data, sent a huge bill and an email saying they are switching all their customers to unlimited and we must be so happy. Spent hours on the phone with no luck and had to pay the bill.

Pros:

Quite reliable internet

Cons:

Never tell you about surprises in your bills, dont trust them with direct debit!

Juliana13th June 2018

5.0
Reliability
2
Speed
9
Support
2
Features
7
Value
5

Terrible customer service, cancelled my newly opened account without my knowledge, while I was waiting to be connected.

Shown 10 reviews (1-10) out of 101 reviews
You selected
pic
pic