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Orcon

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Orcon
5.6

Average from 113 reviews

  • Reliability 5.8

  • Speed 6.0

  • Support 5.1

  • Features 5.7

  • Value 5.3

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

 
Orcon
5.6

Average from 113 reviews

  • Reliability 5.8

  • Speed 6.0

  • Support 5.1

  • Features 5.7

  • Value 5.3

Mark Yeoh23rd January 2019

8.6
Reliability
10
Speed
10
Support
9
Features
5
Value
9

Been using Orcon for over 9 years and been a great experience. Every time I think it's time to upgrade, Orcon offered a better than market deal. Only had a handful of issues over the years, most of which were not Orcon's fault and otheriwse dealt with by good customer support. Transition to Fibre was smooth.

Orcon doesn't offer the bells and whistles like others, but at least you pay straight for solid & reliable Internet. Currently getting as advertised 100mbps down & 20mbps up.

Pros:

Fast & Reliable Internet (Auckland)
Very few problems.
Plan upgrade special deals for existing customers.
Good customer support
Competitive pricing.

Cons:

Few features compared to others.
Provided average modem/router.

Tim Vercoe3rd January 2019

8.2
Reliability
7
Speed
10
Support
10
Features
10
Value
4

awesome speeds

Pros:

awesome speeds

Cons:

bad price 130$ month

Anonymous1st January 2019

1.6
Reliability
2
Speed
2
Support
1
Features
2
Value
1

Pretty rubbish experience overall. Unreliable, and support staff will hang up on you most of the time. If they don't they'll insist on charging you to fault find, and blame you even when it's on their end.

Pros:

An alright connection when it actually works. This happens for approximately 2hrs a day.

Cons:

Useless the rest of the time, and in every possible way. If you complain, your connection mysteriously goes offline for 24hrs.

Regan Lord28th December 2018

2.8
Reliability
5
Speed
5
Support
1
Features
2
Value
1

Read the terms and conditions! This is not a standard 12 month contract!
Ensure you have a set contract start and end date. Be prepared for the 30 day notice to cancel a set term contract.
Have the patience to deal with incompetent customer support.

Pros:

Cheapest monthly rate, if they apply the discount correctly.
Speed is average.

Cons:

Orcon customer service took 3.5 weeks to get a modem to us, and gave a mighty first bill. This took many persuasive emails to get them to break down the billing and show them they had billed us wrong.
This billing issue was completely forgotten at the end of the year and Orcon decided to make end of contract terms based on the incorrect first billing details.
Customer support will also avoid talking to you on the phone!
...read more

Janie Elrick13th December 2018

5.0
Reliability
7
Speed
3
Support
7
Features
7
Value
1

Speed is slow, might be the modem . They put their proces up by more than double without any communication

Alexandre13th December 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Very bad service. They don't care about the costumers. I'm waiting they to change my connection to fibre for more than 1 year. I just received a email saying that they are not sure if my address is correct and because of that they need a few more months. They are completely useless people

Cons:

Bad service. Slow connection

Francis12th December 2018

1.2
Reliability
1
Speed
1
Support
1
Features
2
Value
1

Terrible provider.

Demanded we pay for additional months after our contract ended.

Advertised 100mbs but only got 10 if very lucky.

Increases costs without warning.

The technical support chat is a service you pay for.

Pros:

services to do with extracting money are easy and fast

Cons:

services to do with providing and cancelling internet are not so

Bill1st December 2018

9.0
Reliability
10
Speed
10
Support
9
Features
7
Value
9

Had issues with routers trying to talk up the backside of each other at first but when explained to tech support, very helpful and no goes like a rocket. Three PC Cat 6 connected, four wireless modems and ten devices connected wirelessly.

Eu Gene Lim30th November 2018

6.2
Reliability
7
Speed
6
Support
6
Features
6
Value
6

Beware of the 30 days notice cancellation requirement which they don't tell you about but is buried in the fine print. Other Internet providers don't have this requirement.

TOBY21st November 2018

4.6
Reliability
10
Speed
10
Support
1
Features
1
Value
1

lost me as a customer today.

Pros:

the product is great

Cons:

Horrible service i received when i asked for new plans coming up when my contract runs out. they can say goodbye to the 1300-1600$ a year i will spend...

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