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Orcon

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Orcon
5.6

Average from 113 reviews

  • Reliability 5.8

  • Speed 6.0

  • Support 5.1

  • Features 5.7

  • Value 5.3

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

 
Orcon
5.6

Average from 113 reviews

  • Reliability 5.8

  • Speed 6.0

  • Support 5.1

  • Features 5.7

  • Value 5.3

Karen29th December 2017

9.4
Reliability
10
Speed
10
Support
9
Features
9
Value
9

Quite surprised what an excellent installation they did, super speedy and efficient and the customer service guy was a kiwi (even better) and extremely switched on

Pros:

Loving orcon had not a single issue with my fibre B.B. connection

Cons:

Haven’t checked the price in relation to the super fibre optic we are on with other providers so cost maybe...maybeee a factor . But the service and reliability is brilliant

Dean9th December 2017

6.0
Reliability
6
Speed
7
Support
4
Features
7
Value
6

Upgraded from the Genius plan and have had constant outages on our Ethernet connection. Had Geeks on Wheels in for support as this was insufficient through Orcon. They conveyed that the modem was low spec and prone to drop outs. They dont track client comments as they constantly ask the same questions when giving advice.

Pros:

Hard to see at this stage.

Cons:

Bad customer support and poor communications. Modem (Ethernet) drops out regularly.

Owen4th December 2017

7.8
Reliability
9
Speed
8
Support
7
Features
7
Value
8

The issue with Orcon is that when something goes wrong, their Help Desk (until very recently) was in the Philippines and the accent made understanding really difficult. Add to that, the American-style way of telling callers what they are doing at every step of the process instead of just getting on with it and not wasting our time.
We had excellent service from Orcon when our new fibre was installed and we couldn't get wi-fi throughout the new house but I had to make many visits to their HO in Takapuna and complain loudly to get that help. ...read more

Pros:

I don't often have a problem with their reliability these days and they finally seem to have increased their Help Desk staff numbers.

Cons:

Charges are high until a better deal is offered by a competitor - then they want to do a deal to keep us with them. They have other ISPs within the Vocus Group that offer the same as Orcon at lower rates but they don't think to reduce Orcon customer rates at the same time.
They attract and reward new customers but ignore those who have been loyal customers for years.
...read more

Henk28th November 2017

3.8
Reliability
5
Speed
3
Support
4
Features
3
Value
4

This company advertises 3 months fre vdsl till fibre is connected. All for $79. To my surprise I received a bill for $94 within a week. Took me 11/2 hours to get this corrected. Not a great start. My vdsl is also slower compared to my previous adsl. Orcon tells me they can't do anything to fix this.

Pros:

There are none so far

Cons:

No one seems to care about anything

John Russell27th November 2017

3.4
Reliability
3
Speed
3
Support
2
Features
1
Value
8

Aghast. Third parties let this provider down. Delivery of modem - terrible. Chorus connected the wrong house.

Cons:

Slow jittery service. Streaming stutters. No where near the down of 100mps more like 44mps. Didnt connect on the due date - connected 5 days after. Threatened with a fee if a tech came out. Only to discover Chorus had set up the wrong house. Fibre went down - their own site says all systems running. Had to phone again to be told it was done. ...read more

Jasmine23rd November 2017

8.8
Reliability
9
Speed
10
Support
10
Features
7
Value
8

Great, very happy, I had a few questions and they were able to help me right away. Easy to set up, they do it all for you! I applied Wednesday and will be connected on Monday, less than a week! Thanks, will surely recommend

Pros:

Easy, fast connection

Cons:

I would like to have fibre but will have to wait to get consent from other property tenants. Nothing of which they can control really

Tessa8th November 2017

8.8
Reliability
8
Speed
8
Support
10
Features
8
Value
10

Broadband compare offered us a great deal with orcon. They have been really supportive in setting us up!

Rachel Smellie8th November 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

not hooked up yet

Pros:

easy online set up\they seem to be doing everything they can and letting me know

Cons:

its taking a bit of time

Sergei4th November 2017

3.6
Reliability
2
Speed
7
Support
1
Features
7
Value
1

After only 1 day of normal work, the Internet connection was lost. It was restored only after 3 days of waiting! It was agreed that first 3 months will be free. But after 1.5 weeks of service I received a bill for $333!!! Contacted their bill department – no response at all during 24 hours.
The full review is here:
http://softfern.com/NewsDtls.aspx?id=1140&catgry=15

Pros:

Internet speed

Cons:

Reliability
Customer service
Billing
Overall service

mandi J Price4th November 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

yes iam with orcon

Cons:

how come any telephone provider has got broadband when there is legally none at all when there is no broadband inthe USa well how come NEW ZEALAND and AUSTRALIA can be the only contries to sell it

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