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Orcon

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Orcon
5.6

Average from 113 reviews

  • Reliability 5.8

  • Speed 6.0

  • Support 5.1

  • Features 5.7

  • Value 5.3

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

 
Orcon
5.6

Average from 113 reviews

  • Reliability 5.8

  • Speed 6.0

  • Support 5.1

  • Features 5.7

  • Value 5.3

Elliott2nd November 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Thanks for finding me the best broadband deal on the current market. cheers

Leah2nd November 2017

8.8
Reliability
10
Speed
8
Support
9
Features
8
Value
9

This was great, very helpfull with helping me decide on which provider best suits our needs

Michael1st November 2017

3.4
Reliability
3
Speed
7
Support
1
Features
1
Value
5

Signed up, advised I was using my own modem, connected and can't, asked for SIP password, advised they don't give that. Why not tell me that when I said I was using my OWN modem one of the 3 times I called?

Pros:

None

Cons:

Lack of customer service. Will be moving ISP after 1 day, that's a new record

shashi25th October 2017

5.8
Reliability
3
Speed
6
Support
7
Features
8
Value
5

I moved to orcon vdsl plan recently. The price offered is very competitive and there are no installation charge.

Pros:

prompt fault resolution and customer care service is good.

Cons:

1. When i told that vdsl didn't work at my home - 1st surprise came: They mentioned if fault is in your home line, they will charge $140, wow - because I didn't read their t&c carefully. Other providers atleast mention clearly that 30-40$ are installation charges. Then they told if I buy their wiring insurance, then I do't need to pay $140 if fault is at home line. So I am now paying wiring insurance as well per month. What a trap!!!

2. I have been using it very recently and every single day, i need to restart my modem and/or turn on/off wifi in PC in order for it to work. Suddenly all websites start showing dns not found. I never had such issues with past internet service providers.
...read more

Anna24th October 2017

4.0
Reliability
4
Speed
3
Support
5
Features
5
Value
3

I would change but I must confess that the thought of setting up another modem doesn't appeal. But Orcon has been a disappointment.

Pros:

The Manila staff are better informed than their Kiwi counterparts were.

Landline & national calls are thrown in.

Cons:

Slow.

Frequent outages & lost connections-FAR too frequent !!!

Expensive.

Wifi doesn't work.

Orcon is not very fast.

Stephen24th October 2017

5.0
Reliability
5
Speed
5
Support
5
Features
5
Value
5

Currently I am neutral and will have to do a more thorough review later. I signed up with Orcon for the special fibre and landline package on September19th or thereabouts. I was under the impression that I would have fibre by the end of September and I would be able to retain my current phone number. Well that still hasn't happened yet (as of today Oct 24). They connected me to their broadband service on the 25th September to great fanfare. However, I wanted FIBRE. Also my landline was disconnected by my previous server Vodafone who eventually told us both that they OWNED my phone number and it was disconnected for good. I've been told by 2 different agents that my fibre will be connected in 1 to 6 months. After lots of calls and emails back and forth they have given me a discount until the fibre is up and running. They still say as of last week that they are working on getting my landline number back but I still don't have a landline. ...read more

Pros:

The broadband that has been provided is as good as Vodafone. I have had no problems with it so far. After lots of emails and hours on the phone, they do listen and try to make some compensation.

Cons:

Orcon has very poor organisation. No one seems to know what the other person is doing. It's obvious you're talking to people in another country who although very very polite and nice, do not really understand much about the country they are supposed to be giving support to. As of today I still have no word about my landline although 2 weeks ago a very nice man told me he was getting on to that immediately and he would also be seeing about getting my fibre on asap. Not much since then. I'm a bit weary after the ordeal and wait patiently and in hope that all will come right in the end. Unless you are a very patient person, I would not recommend them. ...read more

Tom Drummond24th October 2017

4.6
Reliability
2
Speed
2
Support
7
Features
5
Value
7

Setup a total shambles. After two weeks of trying to get my internet and phone set up I gave up. Was without a phone for nearly two weeks. Calling the call centre was a nightmare. Router supplied was a very basic single channel device that could only deliver around 30% of the advertised download speed. With an old dual-band router lashed up to Orcon's I got 100%.

Pros:

Very fast and easily achieved the advertised upload and down load speed of 100/20 at the router. Mind you that was NorthPower's network. Orcon are only retailers.

Cons:

Heaven help you have any reason to call the call centre. Get a prescription for tranquilisers before you do. I'm not kidding!

manjinder singh24th October 2017

5.4
Reliability
6
Speed
4
Support
6
Features
5
Value
6

problem of speed..

Josh17th October 2017

8.8
Reliability
10
Speed
9
Support
8
Features
7
Value
10

Get their 3mths for free deal!

Pros:

Really cheap

Cons:

---

mick12th October 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

have chosen orcons deal, but will come on at end of oct

Pros:

great deal

Cons:

none

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