Average from 33 reviews
PrimoWireless is bringing Ultrafast broadband services to Taranaki businesses, homes, farms and schools, so you can work, play and do more at the same time. What sets PrimoWireless apart from the other Telcos is that we're 100% Taranaki owned and operated, and it has a team who cares about making sure you get the best broadband solutions for your home or business.
Why you should connect with PrimoWireless...
- PrimoWireless has its own local wireless network which delivers broadband speeds like no other.
- PrimoWireless can provide you with the right broadband solutions for your home and/or business needs.
- Its broadband services are more reliable - its ultrafast broadband is backed up by own local ultrafast wireless network. This redundancy feature is highly recommended for businesses as it reduces your risk of downtime and lost productivity.
- PrimoWireless can set up multiple connections for offices at different sites. Its broadband will help to improve connectivity between sites and staff who work from home.
- PrimoWireless's local team will give you free technical phone support and fantastic customer service.
How it all started...
PrimoWireless was established in 2006 to provide wireless broadband services to remote Taranaki communities. It now provides both wireless and ultrafast broadband services (UFB) to thousands of business and rural customers in Taranaki.
Initially PrimoWireless was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building PrimoWireless' network from the ground up. As a result, PrimoWireless' customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated Ultrafast wireless network.
Since incorporating the business in 2007 PrimoWireless has been growing rapidly which is down to its superior high speed broadband solutions, the high level of customer service PrimoWireless provide and the drive of the people behind the business.
Average from 33 reviews
Megan Brocklehurst21st September 2017
Having Primowireless has honesty changed our families lives, after living with overpriced satellite broadband thinking that was our only option we were ecstatic when we were able to install our own receiver, because of Primowireless' mission to get the country folk connected with realistic data packages
Friendly local staff on the end of the email or phone.
Primowireless supports their community that support them.
Unlimited internet after midnight, which is fantastic for device updates (phones, tablets & xbox)
Affordable overage packages.
Data Caps, yes we could go unlimited but it is not affordable, and our kids need to know limits of data using.
Anaru25th July 2017
Had problems with connection and speed when we first started, contacted for help but no reply (for a month). Finally resolved satisfactorily.
Unsatisfied with change from wireless to RBI when moved house in regards to contract terms and new fees but no attempt from Primo Wireless to rectify.
READ THEIR Ts &Cs CAREFULLY BEFORE COMMITTING (especially contract terms as the 24 months relate to the product not with the company as expected).
Good service when installing.
Good speeds on wireless when it works.
Very expensive to set up and monthly charges in comparison to other companies.
Very difficult to resolve problems (in breach of their Ts &Cs [clauses 4.1 and 20]). Despite advertising their "niceness" they are not inter ...read more
Linda Flay12th July 2017
Very supportive in the community.
Great customer service.
Andrew12th July 2017
Great support from a local team. Knowledgeable and easy to understand.
Primo really looks after the community too which is a real bonus.
I was initially a wee bit sceptical in the early days but the wireless connection was way faster and more reliable compared to ADSL. Primo upgraded my speed for free as time went on which made it even better. Great pings and both speed test and real world upload and download speeds.
I have heard of other customers who primo have contacte ...read more
All round good product, service and team
None that I know of
Nathan12th July 2017
Good all round company to deal with fast help desk
Local people local knowledge faults get fixed fast
Linda Jackson24th November 2016
Great service, support and price. Couldnt be happier.
Fast, reliable, well priced, great customer service. Like how they are involved in the community they work and live in!
James23rd November 2016
Great service compared to what we had with farmside before. We were paying over $300 a month before for 200gb and our bill has been more than halved, and we dont need to use slow satellite anymore.
Great speed, low cost compared to farmside.
Paul Hayward22nd November 2016
Local ISP with lots of backhaul so no slowdowns at peak time.
Great support team, very fast at all times of the day, low latency for gaming, large wireless coverage area.
Not the cheapest, but better value since unlimited plans were released. 24month contract required for free install.
Andrew22nd November 2016
Fast, reliable, local, stable. Great!
Ian Steele 22nd November 2016
Best ISP I have used, bar none
Average from 33 reviews