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Skinny

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Skinny
6.3

Average from 31 reviews

  • Reliability 6.1

  • Speed 6.3

  • Support 6.0

  • Features 5.6

  • Value 7.4

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Skinny
6.3

Average from 31 reviews

  • Reliability 6.1

  • Speed 6.3

  • Support 6.0

  • Features 5.6

  • Value 7.4

Greg14th July 2018

4.4
Reliability
7
Speed
3
Support
1
Features
1
Value
10

Sure not fast for 2018,

Pros:

cheap

Cons:

slow,

David Nairn5th July 2018

6.0
Reliability
5
Speed
6
Support
3
Features
7
Value
9

I have a SkinnyDirect $35 4Gb rollover data with unlimited voice and texts.
If I run out of data the easiest and cheapest option is to cancel current plan and start a new one. Occasionally use the $50 12Gb plan.
Industry wide data pricing is a racket. eg. Common plan costs $55 for 6Gb and $65 for 35Gb plan. Just $10 for 29Gb.

Pros:

Pros: Cheapest plan around. Reasonable signal strength most places in NZ.
1 month contract.
Their web site = my dashboard is easy to use. The Help team do know how their site works.

Cons:

Cons: Support is bad. Any problems are always said to be at my end. Only under pressure will they do anything to assist with ph/network setup.
Recently bought a new Ph. Old Skinny SIM not fit. Purchased new one at Countdown (Spark retail not sell). Turns out Skinny Mobile SIM and SkinnyDirect SIM are different and Skinny Direct Help sent me a new one. After 4 days snail mail it did not work out of the box. They had to do settings at their end. IF I had walked into a 2Degree shop as a 2Degree customer with my new ph they would have sorted it on the spot.
Will move to another provider when the competition sort data pricing.
...read more

Sharon14th June 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Since moving to Skinny from Vodafone, the service has been really poor, disconnecting many times an hour, and we can't use Chromecast. Support took weeks to get back to us, and there were 40 minute waits to speak with someone on the phone. We were eventually sent a replacement modem, but this was worse, not better in terms of Internet speed and reliability. When we attempted live chat, they gave us the wrong information and asked us to do a test that was not applicable to our fibre service and it brought down the Internet completely. After weeks of this, and insisting on speaking with a supervisor, we were referred to a properly trained technician who advised us after much investigation that we'd been given the wrong information previously during our dealings with support staff. Ultimately, we were advised that the Skinny network could not provide us with stable Internet service at the speeds advertised as part of their package. We are in the process of trying to find another provider. My advice would be to avoid them at all cost. You get (or in this case, don't even get) what you pay for. ...read more

Pros:

Cheap

Cons:

Slow, unreliable Internet, poor support, poorly trained staff with each staff member telling you something different. Can't use Chromecast with Skinny.

Ness 12th June 2018

4.6
Reliability
1
Speed
7
Support
1
Features
7
Value
7

Awful! Support terrible!

brendan31st May 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Tried to get a new connection for my new build property. Skinny refused to pay the chorus fees for establishing the connection because they are "a low-cost company that doesn't do that". These pricks wasted half a day of my time making me their middle man between themselves and chorus.
I don't leave reviews, but this experience was so terrible that I feel I should.

The best part is they've now sent me a return bag for their modem... The bag is too small hahahaha. They can't even get that right. ...read more

Pros:

Absolutely nothing. Unless when you say an "internet connection" what you are actually after is nothing

Cons:

everything from customer service to the actual ability to provide basic internet connection

Rob24th May 2018

8.4
Reliability
7
Speed
7
Support
10
Features
9
Value
9

All good. Great app.

Iwei27th March 2018

9.6
Reliability
10
Speed
10
Support
9
Features
9
Value
10

The 4G connection was easy and fast. The 30 days guaranteed refunded very quickly.
Price is reasonable and competitive.

Pros:

Price, Easy to connect, Service.

Cons:

None

Regan22nd February 2018

8.8
Reliability
8
Speed
8
Support
10
Features
8
Value
10

was super easy to set up. modem arrived the next day, chorus connected the day after and we had email and text updates the whole time. even got an email saying that they couldn't see any data usage and asked if we had had issues setting up. it's all going and I'm super happy. currently the vdsl speed is fine for music and movies but too early to comment on reliability. Happy customer

Pros:

delivery of modem super quick
connection set up was awesome
text and email support was great
good price too!
thanks broadbandcompare and skinny

Cons:

nothing yet

Maggot18th January 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Couldn't sort out a new connection in 2 months. Kept getting BS excuses and no drive to sort it. Seemed happy to lose my business as it was in the 'difficult pile'

Pros:

erm.... their phone number is easy to remember (although difficult to navigate). Their people seem nice.

Cons:

absolutely unable to arrange a new connection (i.e. a connection to a new build). Not that anything was required apart from a chorus tech to turn up and join 2 wires together. Excuses for no connection were quite entertaining. Not able to drive Chorus. For new connections - AVOID SKINNY ...read more

Graeme29th December 2017

7.8
Reliability
7
Speed
7
Support
9
Features
7
Value
9

Glad to be back with them.

Pros:

This is my 2nd Skinny period. Their broadband is easy to set up, great value and the support's been good too. Speeds are if anything faster than Spark which I used for a few months. Spark didn't send me all the cables I needed, and the speeds were hopeless. ...read more

Cons:

There are a few glitches on their website, involving their login and card verification procedures. Fortunately their call centre was much better.

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