Average from 16 reviews
Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny only does award winning mobile and broadband, and it’s all prepay.
Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.
Average from 16 reviews
Glenn Holmes17th October 2017
We recently signed up to skinny unlimited broadband.
We were told we would be connected within 5 days which was great.
We have today cancelled our contract after 12 days of bad service, terrible communication and broadband speeds which makes dial up look like fibre.
Lack of communication with customers, irrelevant automated emails which did not update us on our connection, rather tell us something we wanted to hear which would generally be the opposite of the actual situation. Once ...read more
Rachael Bell13th October 2017
Used their 4G service in rented property that did not have fibre yet...Fab service only changed as I relocated and they could not provide fibre service or 4G to new address
Always answered call. Never had an issue with their service provision. Not needing unlimited data I found the value great and no requirement of landline connection. 4G was still a good speed
Could do with more plan size options. While 100Gb suited me it's often not enough for families .
Kyle2nd October 2017
Appalling customer service. Takes then a week to reply to an email even if you reply 5 minutes after they have sent you one. Also takes an hour over the phone to be put through with someone that knows nothing at all about broadband...
eermama28th August 2017
It took around 2.5 months to get UFB to our devices however we moved from ADSL to UFB, we were on a cross leased section so had a few consents to go through. The ping and the speeds are awesome
very good consistent speeds on over 100MB over wifi and ping around 2-4 upload over 20MB over wifi
skinny doesn't offer many extras e.g internet TV services but that is fine with me.
Zeyad20th July 2017
Signed up for Skinny open term fibre 100/20 plan.
Flexible open term plan without long term commitment.
The cheapest price for unlimited 100/20 fibre plan.
No early termination fees.
Moving house is flexible and can be free if it's after 6 months, even if you are goi ...read more
If Skinny unlimited modem is unlocked this will be great.
Chris10th July 2017
Everything has been seamless
Fast broadband, excellent service
none so far
Dr. Waldemar Michael Babylon 30th June 2017
All broadband plans and providers in NZ offer extremely expensive products and to be honest quite arrogant personal approach (like elsewhere in NZ anyway). The prices compare to those from so called 3-th world countries. Anyway nothing like what we would like to be seen as - developed world.
The advice and approach from broadbandcompare.co.nz was surprisingly nice and polite - thank you.
I have not started using it yet. I went for 40GB, 40NZD a months plan and purchsed that over expensive modem for 99NZD. God help that it at least does the job satisfactory!
Over expensive, pure rip-off, like all the other offers. Obviously NZ needs open market, free and healthy (no "mafia") competitors.
William21st June 2017
Was fast with connection date and change over. Was mislead to what you could do. Their network is NATed. so you will get a internal IPv4 address from their network not a actual external address. So forwarding rules or a dmz on your router are redundant. i had my own vpn and plex server which i cannot access externally now. So if you host your own development web server or anything avoid them.
Fast and affordable
No External Address
3-4 internal hops till it gets out to external addresses.
Rachael27th May 2017
Been a month we've been signed up with Skinny still haven't got a connection. Communication has been ridiculously poor. Just been informed that instead of an install date next week it's in July. 2 months from now. Skinny has done nothing to offer us compensation while we wait be it reimbursement of mobile data costs or waiving of fees. Disgusted with service and looking for other providers. Basically do not want to give them any money anymore.
stan23rd May 2017
Have just set up my broadband modem that operates on 4G cellular. Compared to my old ADSL it is incredibly faster and easy to use. Early days, but I reckon its the way to go for residential subscribers having adequate coverage/signal
As we are low users, approx 15GB per month, having 40GB for $40 compares very favourably with the $75 of our previous ISP.
One big plus of the modem is that the WAN wireless coverage is EXTREMELY good, so connectivity o ...read more
Instead of making a cuppa to fill in time whilst websites loaded, the speed of this modem means less fill in time, as a consequence less cuppas!