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Spark Broadband

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Spark Broadband
5.1

Average from 113 reviews

  • Reliability 5.6

  • Speed 5.6

  • Support 4.8

  • Features 5.3

  • Value 4.1

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.1

Average from 113 reviews

  • Reliability 5.6

  • Speed 5.6

  • Support 4.8

  • Features 5.3

  • Value 4.1

John Hopkins22nd January 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Useless: in Europe the 'service' offering would contravene the consumer protection act

Pros:

You have to be kidding me!

Cons:

Utterly useless. In the year we have had the service the phone only worked in the last 5 weeks and the, so called, broadband is so degraded and contested as to be virtually unusable. I have spent literally hours and hours explaining to non-technical and technical people the nature of the problem to no avail and staggering frustration. The selling of the 'service' to us was predicated on a tissue of falsehoods. The line is highly over contested and seen as too costly for Spark to remediate. Prove me incorrect if you can. ...read more

Laurence Pask17th January 2018

8.8
Reliability
9
Speed
9
Support
9
Features
9
Value
8

I have been with Spark for several years now - Home line, Broadband and cellular. I don't consider them the cheapest but overall they give a great service and I am happy with them.
They seem to be the follower rather than the leader in pricing - awaiting to see if they are losing customers then move in offering existing customers with better deals. e.g rollover data and talk minutes on Cellular and increased speed on adsl.
If you are thinking of moving contact them and see if you can squeeze out a better deal. ...read more

Pros:

For Support - use online chat. You can type in the problem and all the details - that way support team don't have to throw a lot of questions or guess what you are trying to say.
I have heard negative comments about their telephone support but I have always found it good.
I was helping a friend who is with another "cheaper" Cellular provider. Telephone support was hopeless. Some Support workers who have English as a second language do not understand Kiwis idioms and "Kiwi speak"
I have never found that problem with Spark.
...read more

Cons:

Broadband slows down sometimes to a complete stop from 3 minutes to the hour too about 7 minutes past the hour. Why is this? Is everyone logging on at the same time?

Also - are they throttling down the speed on certain I.P. addresses? Other ISP may be doing the same. ...read more

Rohan12th January 2018

3.4
Reliability
2
Speed
4
Support
4
Features
2
Value
5

Possibly the worst provider in terms of reliability. The connection cuts of for long periods on a day to day basis. Wouldnt have internet connection when needed the most. Have to toggle between 4g and this like right now. Yes you guys do have courtesy 4g, but doesnt help me using a diff mobile provider. Frustrated!!

Pros:

The price (which i got switching from another provider)- usually not competitive

Cons:

Disrubted connection, slow!

Wenz10th January 2018

3.2
Reliability
3
Speed
4
Support
1
Features
7
Value
1

Only found out I was in huge arrears with Spark when I called in a fault. My weekly AP had been in place since commemcing act however no one bothred to phone me to let me know

Cons:

Need to make person to person contact about billing. Do not leave customers unknowingly in arrears and reap more money via penalty fees!!!

Edward10th January 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

do not require unlimited data, and price is high for a single user

Pros:

very good provider

Cons:

do not have broadband plans for low data user

Wiki Gilvray15th December 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

helpful

Pros:

reliable

Cons:

will not consider bundling the two properties we own (using the same ISP) to negotiate cheaper rates

Warrick Procter2nd December 2017

3.4
Reliability
5
Speed
3
Support
4
Features
3
Value
2

Some of the other providers that Spark owns, are much better than Spark, e.g. NOW.

Pros:

None.

Cons:

(1) Have network connection card issues at many exchanges and are very reluctant to reset those cards when requested. Resetting usually fixes the go-slow problem.
(2) Have dreadful customer service and Call Centre response times.
(3) First level support people generally know nothing and escalation takes another 15 minutes hanging on the line.
...read more

Alan and Kathryn Rowlands20th November 2017

6.4
Reliability
8
Speed
8
Support
7
Features
7
Value
2

Inflexible plans. Rather than offering less features at economic rates, Spark offers more and more 'features' at a higher monthly cost. Ultimately they loose out to providers offering more value with better selection options for the services they provide.

Sanchit20th November 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Service is pathethic
There are not clear realistic timeframes.
They talk about fibre but it takes ages for them to action the request and follow up with Chorus. But again, ths wont guarantee connection.
All the support team does is sympathies rather than solving the problem or expediting it to ease things for u.

Geoff17th November 2017

6.0
Reliability
8
Speed
7
Support
5
Features
7
Value
3

Prices kept going up. Apparently there was a special offer which was available to me but they didn't advise me of that until I indicated that I wanted to terminate the contract.

Pros:

Good reliability and reasonable speed most of the time

Cons:

Cost. Also difficult to get hold of for advice - The chat link kept on dropping out while I was looking for help on my existing connection - very frustrating and the phone line had a long wait on it - I used a different chat link where they thought I was going to purchase something new and it connected immediately!! ...read more

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