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Spark Broadband

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Spark Broadband
5.0

Average from 92 reviews

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.0

Average from 92 reviews

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

PETER LIOW21st October 2017

3.4
Reliability
4
Speed
4
Support
3
Features
3
Value
3

Spark provided shocking customer service - very hard to get through to resolve connection issue and stung with fee for diagnosis report but had to make numerous attempts to get verbal understanding of report. Very poor service and exorbitant cost.

Leenke Heunis20th October 2017

4.6
Reliability
3
Speed
5
Support
5
Features
6
Value
4

Constant issues with months without internet costing huge amounts of money for data on mobile
ALWAYS claiming issues are inside the house and always finding it to be outside after techie comes after weeks of efforts on my side

Pros:

Easy to fall into the habit if Trustpower is your provider

Cons:

Expensive
Easy to use way too much extra data as limitless data never works two days running
Hidden costs galore pushing accounts sky high

Bud Ellis 19th October 2017

6.8
Reliability
8
Speed
5
Support
9
Features
8
Value
4

There was not enough customer focus on Sparks part to ensure that they kept the business.

Pros:

No technical issues .

Cons:

Speed and no customer contact.

Annie Price16th October 2017

7.8
Reliability
10
Speed
10
Support
7
Features
7
Value
5

Spark wireless

Pros:

It's fast reliable doesn't drop out We are so far from exchange adls was as slow as dial up and VDLS not available oh the joys of small town NZ!!

Cons:

Expensive very! but your wrong we get 200 gb pay $10 for each 10 extra as a regular per month .Until fibre arrives its this or nothing!!

Karina10th October 2017

4.0
Reliability
3
Speed
5
Support
5
Features
2
Value
5

Pretty average; after multiple modem replacements each year for three years when I decided to leave their offer to get me to stay included yet another free modem but this time that came with a contract of 12 months. Thanks but no thanks Spark, I actually like my internet to work and be reliable instead of crapping out every few months.

Graham King30th September 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

looking at moving from vdsl to fibre

Paula28th September 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

too expensive

anirudh munsami27th September 2017

3.0
Reliability
3
Speed
3
Support
2
Features
2
Value
5

been with the company for ages, they increase the charges without notification
when asked for a better price, was refused out right , bluntly said no.

Cons:

sales team needs to be more supportive of old customers

Thelma Muir22nd September 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

So hard to understand the best deals
Need a phone broker to help sort me out

Cons:

Phone bill too high

lorna pelvin16th September 2017

5.8
Reliability
6
Speed
6
Support
6
Features
6
Value
5

works well but seems expensive

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