Average from 201 reviews
Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.
It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.
Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
Average from 201 reviews
bala20th November 2018
Their helpline is useless and takes more than an hour at the very least for someone to pick up the phone
large network and infrastructure
cant be bothered to look after small customer's problems
Jon Frere16th November 2018
I got a special 12 month deal for unlimited VDSL Naked Broadband for $54.99 per month with free lightbox and landline, and a $200 credit. That's why I gave 10/10 for value. But the price has gone up by $5 per month, my 12 months is coming to an end, and fibre is now available at my address, so I'm switching to another better value provider.
Great initial special offer, reliable service, speeds of ~27mbps down and ~2.5mbps up.
Too expensive now and there are better deals around. Speed issues when I first switched (not much better than ADSL, especially uploads) and customer support were not particularly helpful.
John15th November 2018
We were with Spark for many years and they were sufficient for our needs, although we knew we would pay less elsewhere. Shifting to a new house was a good time to change so we looked around and found (through your website) a much better deal with a MyRepublic offer.
Good customer support. A company that has stood the test of time.
A real tendency to obscure actual prices of their service through bundling things like Lightbox into the deal. However, they do seem to be more transparent recently. For years Spark abused their market leader status, and ...read more
Sonya14th November 2018
Good provider, excellent support
Great service, it was good value before they put there price up
Bruce Stansfield14th November 2018
A very bad experience
Excess latency, over priced, misleading, must speak Philipino, complete denial in the face of over whelming evidence to the contrary.
Laurie Normanton14th November 2018
Peter sanders12th November 2018
Excellent follow up when I made a complaint - I would recommend Spark for follow up service as you can reach them - they do talk and they fixed my problem - well done Spark especially Kate F
Michelle Perkins6th November 2018
Looking for better value for money
Better value for money
Have to pay a release fee from my supplier
Jess Shelgren6th November 2018
Worst service ever and the email (xtra) has no spam filters so there is no way to stop spam from infiltrating your email. I was hacked and Spark did nothing.
Service terrible, no resolution after months of issues.
Speed of internet also varies with number of people on line in the area, after school and on rainy days, it is dial up speed. Old wires, slow to provide fibre.
Brand, size, landline
Above. They do not care
Jacobus van Staden4th November 2018
Have been a spark customer for roughly 10 years, happy with their service.
good customer service and track record