Average from 201 reviews
Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.
It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.
Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
Average from 201 reviews
Stephen23rd June 2018
Very reliable 4G wireless in rural areas where provided
Reliable, high speed connection. Faster than many fibre plans!
Hampered to a large extent by use of Huawei technology, its poor software and other shortcomings. No unlimited plans. Expensive compared to wired connections.
Shane Egan16th June 2018
Value gets better once you come out of contract. Can beat them down $50 per month if you show a cheaper price elsewhere. I got $20 naked broadband discount $20 valued customer discount and $10 discount off my mobile plan too.
Spotify Netflix hotspots customer service and macafee security on pc free
Expensive until you come out of contract and can haggle
Ariki16th June 2018
Absolute WASTE OF TIME. Had no internet connection for more then a month (and still waiting) because chorus had hooked up the wrong house and spark couldnt figure out why it says this address had internet at their end but we had nothing at ours. Their ineptitude cost me $1000 in lost earnings for time off for installation and the pain of not having internet for a month which hindered both me and my partners income immensly.
Entire experience with spark broadband
Hanna16th June 2018
Customer support never followed through with a replacement router after determining that I needed a new one and tried to say I had to pay for it which would cost me $200?! After checking with the manager, it was confirmed that it will be free of charge and that it will be dispatched to me the following day. Old Router worked the following day surprisingly and I never received the new router or a phone call. Hopeless service!
Allows automatic payment which is my preference
Bills are sent to my emails monthly
Customer support - ZERO
Router loses connection more frequently
Wayne Jamieson 11th June 2018
Reliable but too expensive compared to other providers need to switch to get the deals
Takes hours to try to talk to them charlotte service only way
Doron Amir31st May 2018
While the plan I was in was good value for money when I signed up to it initially - it is currently unjustifiably expensive, especially considering the fact that I have an unresolved random issue of service disconnections
Fast fibre access when working
Had to chase down credit that was not applied properly to my account initially
Had to spend many hours with technical support to try and resolve multiple issues, 2 of them have not been resolved despite their technical ...read more
D Wilson25th May 2018
been with spark for a very long time, but was worried about changing ip so procrastinated, and have a much better deal to come without any problems hopefully
chat online service good
pricing too high
Brian Field3rd May 2018
Support. Communication is very poor with no replies to initial emails or phone.And at this point in time when deciding to change provider. Also expect all customers to understand their internet system and contract( am aged mid 70’s )
Value. Over the top
Mathew2nd May 2018
overall score will be 6/10
good customer support
becomes very at peak times
poor land line quality
alex wright2nd May 2018
using wireless broadband for past year. Started well with reasonable connections (3 bars) and speed (close to 20 Mbps). Over that time speeds have deteriorated significantly (now regularly below 10 Mbpbs and lost connections are common (connection now never above 2 bars)
Poor support. Contacted support two days ago who said the issue would be passed to the technical dept Have heard nothing back and no change to connection or speeds.