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Trustpower Broadband

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Trustpower Broadband
5.0

Average from 70 reviews

  • Reliability 5.1

  • Speed 4.8

  • Support 5.5

  • Features 5.0

  • Value 4.6

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Trustpower Broadband
5.0

Average from 70 reviews

  • Reliability 5.1

  • Speed 4.8

  • Support 5.5

  • Features 5.0

  • Value 4.6

Pania20th November 2018

2.8
Reliability
2
Speed
3
Support
3
Features
3
Value
3

Pretty slow crashes all the time even though bill was paid on time

Pros:

Nothing never fixed the problem

Cons:

Always cut of access after I complained

lorina andrews12th November 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

I had fibre installed over a year ago with modem NF15ACV. My speed has not changed since installation. I queried my speed after installation and was told to file a complaint which I didn't. I am charged on invoice for Ultra Fast broadband however my connection is ADSL at $95. I'm confused whether I am getting what I paid for? My speeds change all the time ranging from 0.76 Mps upload 8.93 Mps to 17.32 upload 23.79 Mps.

John9th November 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

We had VDSL broadband installed at our house. There was constant dropouts(depending on the weather). Speeds above ADSL speed were rarely realised. Constant complaints to customer to customer service returning no improvement. After moving to Vodafone VDSL we now have a stable, reasonably fast broadband considering we are nearly a km from the cabinet.

Pros:

None

Cons:

Two cans with string between them would work better

Richard McBride6th November 2018

2.6
Reliability
3
Speed
3
Support
2
Features
3
Value
2

When we first joind TrustPower they were great but as time has gone on their service has gone backwards, more interested in getting new customers than looking after the existing. Had a very bad experience with them over the majpr power cuts experienced in Auckland in June, very unhelpful over the extended period that we had no power. Were not interested in helping us at all.

Neville Raupi27th October 2018

6.4
Reliability
5
Speed
6
Support
10
Features
7
Value
4

Connection kept dropping out and had to restart modem all the time.

Grant robertson22nd October 2018

5.6
Reliability
4
Speed
2
Support
8
Features
7
Value
7

We do like trust power but there internet is so slow and unreliable

Pros:

Very friendly helpful company.

Cons:

Internet is super slow and we need to reset our modem every day otherwise we have limited internet

Anne Keuper 8th October 2018

8.8
Reliability
8
Speed
9
Support
10
Features
8
Value
9

Left as they’re mostly a good deal when also using them as power provider

Pros:

Great deal in combination with power

Jamie28th September 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

I would prefer to have my ex wife back she cost less money than this contract did

Pros:

Convinces you to re marry

Cons:

Take more money that the ex wife dows

Rhiannon24th September 2018

1.2
Reliability
1
Speed
1
Support
1
Features
1
Value
2

Terrible internet! Constantly dropping out. Tech support is not helpful.

Logan Wilson21st September 2018

5.4
Reliability
3
Speed
5
Support
9
Features
5
Value
5

We were with these guys for 2 years they were not bad but not good either. We had alot of drop outs over this time and most occasions resulting in us requiring there tech support. Trustpower does handle their customers well and tech support does go the extra mile to help solve any issues. In the end our modem died but we had gone over our contracted time so not sure if the modem dying was a set up by them to try and get us to re-sign to the new plan prices which had been raised!

Pros:

Top notch customer support
Now offering a samsung appliance with 12 and 24 mnth contracts

Cons:

Constant connection issues
Average speeds

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