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Trustpower Broadband

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Trustpower Broadband
5.3

Average from 37 reviews

  • Reliability 5.4

  • Speed 5.1

  • Support 5.7

  • Features 5.4

  • Value 5.1

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Trustpower Broadband
5.3

Average from 37 reviews

  • Reliability 5.4

  • Speed 5.1

  • Support 5.7

  • Features 5.4

  • Value 5.1

Jonathan19th April 2018

2.4
Reliability
1
Speed
2
Support
3
Features
3
Value
3

I made the switch from Vodafone (who were very reliable, but just a bit too expensive) to Trustpower as I was reeled in by their $49 first year/$79 second year broadband deal. But please heed my warning: avoid Trustpower at all costs!!! Despite repeated calls to their help centre, it took them about six weeks to activate my ADSL connection - I was always flogged off with the same old "oh, it should be up and running in about three days" excuse. This was completely unacceptable, and it really does boggle the mind why it would even take that long to set up a residential broadband connection in suburban Auckland.

And don't be fooled by their seemingly low prices, because the extra cost you pay is in terms of atrocious download/upload speeds and frequent disconnections. Their electricity costs aren't the greatest either.

Suffice it to say that I terminated my broadband and electricity account with them as soon as my two year contract expired.
...read more

Pros:

• Low broadband price
• Convenience of paying broadband and electricity in a single bill

Cons:

• Took approximately six weeks to activate my broadband connection
• Truly horrendous broadband speeds
• Frequent disconnections
• Two year contract

Mark17th April 2018

4.8
Reliability
5
Speed
6
Support
5
Features
5
Value
3

Needed to restart the modem every day as the internet would freeze.

Fay23rd March 2018

6.6
Reliability
7
Speed
7
Support
7
Features
7
Value
5

switched to trustpower broadband as the overall package did save some money from prior telco but now find that orcon and another power supply company offer a better deal

Pros:

one bill for power and broadband etc

Cons:

power supply bundled with broadband very expensive

michelle yates22nd March 2018

8.4
Reliability
10
Speed
7
Support
8
Features
8
Value
9

Previously I was with Telstra for many years who: 1) never informed me that they now had far better plans available and suitable.
2)Made it very very hard, being totally obstructive to my switching provider, despite no contractual obligation.
Telstra gave me the full run around: "call you back".. -not.
"He's not in today".- "But I was just speaking to him."
Eventually I had phone with Trustpower and telstra hung on to my broadband for another month plus.
All told it took 4-5months to get Trustpower up and running and Trustpower eventually gifted me a month free of charge.
I logged over 150 calls to both parties and was driven sick by their call-waiting muzak.
Why i persisted was because it was a monthly saving of $30.
...read more

Pros:

Trustpower are superb persons to deal with and for solving technical difficulties.

Cons:

Telstra never again.
Overpriced. Unhelpful. Obstructive. Officious. Arrogant.
No decent respect for the customer.
I dont like speaking with overseas call centres who dont comprehend the kiwi vernacular.

Hira Tua18th March 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

I have left them because of unfair charges like them making a mistake which I had to cover hence me going to another provider to me they don’t look after customers

Pros:

NA

Cons:

NA

fue oxley15th March 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

this isbthis worst provider I have ever dealing with. So demanding eith their payments, customer service on phone just cannot negotiate or help with my enquiries and the combination deal for broadband and power supposed to be cheap but it's not cheap.

Pros:

2 years contract is too long and camt wait to switch back to my previous provider

Cons:

I was just giving it a try but trust power is the last i will ever choose again. not good with everything

Elmer Espiritu21st February 2018

8.0
Reliability
8
Speed
7
Support
8
Features
9
Value
8

Although Im fibre connected during peak hours my internet becoming slow at times.

Pros:

Good support

Cons:

Service is a little bit average.

Phillipa Clark14th February 2018

6.8
Reliability
8
Speed
7
Support
8
Features
7
Value
4

Pretty reliable but without electricity bundled in as well not a great deal.

Pros:

Good initial deal

Cons:

Only a good price if with power.

Dot Dalziell14th February 2018

5.4
Reliability
5
Speed
5
Support
7
Features
6
Value
4

TrustPower were very, very slow at getting us hooked up - it took about 3 months from the time we agreed to use their service. Mind you, this could be at least in part because we needed to have Chorus connect us up to UFB. Also, neither Chorus nor Trustpower were good at explaining what options we had, the process they needed to step through, etc.

june1st February 2018

9.0
Reliability
10
Speed
9
Support
10
Features
8
Value
8

Did not use features

Pros:

Good customer service. No problems

Cons:

Nothing to report

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