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Unlimited Internet

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Unlimited Internet
5.2

Average from 19 reviews

  • Reliability 5.5

  • Speed 4.8

  • Support 4.4

  • Features 5.3

  • Value 6.3

No Limits. No Contracts. Just Broadband.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Unlimited Internet
5.2

Average from 19 reviews

  • Reliability 5.5

  • Speed 4.8

  • Support 4.4

  • Features 5.3

  • Value 6.3

Andy17th April 2018

4.8
Reliability
7
Speed
1
Support
2
Features
7
Value
7

The speed from Client to Provider is very slow. ADSL - is less 0.2 Mb/s. Speed from Provider to client -s 8 Mb/s. It is impossible to watch anything. Useless support

Cons:

Low speed from client

Michael1st January 2018

4.2
Reliability
5
Speed
1
Support
4
Features
5
Value
6

I signed up for VDSL connection. The speeds are terrible, slower than normal ADSL. Also when you go to use the Internet for the first time on any given day, it takes about 1-2minutes for the internet to come up.. after that it is okay, but its annoying waiting for what should be an instant always-on service. Also, I had my own modem, and I configured it using the settings they give on their website. This didnt work, so I had to ring the helpdesk, who then took me through the modem configuration, and got me to change values for several things that were not mentioned on the website. This got things working.. but I was annoyed that they didn't mention these settings on their website.. making it impossible to fully configure the modem using the website information... Painful. ...read more

Pros:

No Contract

Cons:

Slow VDSL. Slow to startup for first use each day.

jesse22nd November 2017

4.0
Reliability
3
Speed
7
Support
1
Features
5
Value
4

worst customer experience of my life.

Pros:

the price, and the customer service agents were really good - but considering how the facebook comments page has been disabled i imagine they are very practiced in "damage control"

Cons:

- it took 5 months to get fibre installed, multiple days of no shows regarding install, and on top of that when i complained they told me "it not our fault its chorus' fault, if you have a problem complain to them" and then wouldn't even apologize or offer any compensation at all.

Im not saying dont sign with them - what i am saying is there "estimated install time" is a joke and they dont even care about customers at all
...read more

Dhruv Pahuja24th October 2017

1.6
Reliability
1
Speed
3
Support
1
Features
1
Value
2

Never going to unlimited internet again

Pros:

Hidden charges and rip off Customer

Cons:

Hidden charges

Shawn17th September 2017

9.4
Reliability
9
Speed
10
Support
10
Features
9
Value
9

Static IP cost is only charged once, which is very cost effective

Pros:

Reliable and no contact lock in

Clint16th September 2017

9.2
Reliability
10
Speed
10
Support
9
Features
7
Value
10

Been with Unlimited internet twice. Both times have been a great experience. Jumped ship to Bigpipe to make use of a massive special and because 100/20 fibre was not offered at the time, only 100/100. Now 100/20 is offered for $70 flat, no contract making this THE BEST option out there for fibre users.
Only switched to Orcon as flat mate works there and gets account credit. The bottom dollar drives our flat account.

Pros:

Best value for $$
Slightly above full speed (105mbps speedtest.net however I live very close to an exchange)
Great support (gave a 9 instead of 10 as I never had issues to properly test the level support)

Cons:

Gave 7 for features as no direct debit option, had to use credit card or bank deposit. Direct debit preferred as no admin involved

abu6th July 2017

8.0
Reliability
8
Speed
8
Support
8
Features
7
Value
9

Good service, lovely team, affordable price

Pros:

the $150 connection fee is a pain, but since it's no contract it makes sense why big companies locks customers on a contract so they can recover the connection fee.

Cons:

sometimes wait time is a bit long

Former user29th June 2017

3.4
Reliability
2
Speed
5
Support
1
Features
7
Value
2

My advise, stay away! I had a connection with them which was dropping all the time. So I decided to switch to another ISP. I gave them one month prior notice, to cancel my account which is as per their policy. So I paid for the next month and asked them to end the service after that period. They confirmed that's ok, but actually terminated my account 20 days before the end of the paid period without any notice.

I wasted month, trying fix the internet problem and in the end they made my experience even worse by terminating my account before agreed time without notice. ...read more

Pros:

Cheap

Cons:

Bad service

Chris10th June 2017

2.2
Reliability
1
Speed
1
Support
1
Features
1
Value
7

I signed up with them a month ago and we're still no closer to a usable service. The first modem they sent was faulty and we've waited over a week for a new one. Appalling customer service when you can get them on the phone. I'll be seeking a full refund

Pros:

Nothing. They haven't been able to deliver anything.

Cons:

Everything. Dreadful company

Dawn Jarman8th May 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

pleased with the service thusfar

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