Average from 20 reviews
No Limits. No Contracts. Just Broadband.
Average from 20 reviews
LANCE8th June 2018
Unfortunately due to unavailability cannot use them at new address
Fast reliable uncapped no games just the fastest they can give you at best price
Not available everywhere
Andy17th April 2018
The speed from Client to Provider is very slow. ADSL - is less 0.2 Mb/s. Speed from Provider to client -s 8 Mb/s. It is impossible to watch anything. Useless support
Low speed from client
Michael1st January 2018
I signed up for VDSL connection. The speeds are terrible, slower than normal ADSL. Also when you go to use the Internet for the first time on any given day, it takes about 1-2minutes for the internet to come up.. after that it is okay, but its annoying waiting for what should be an instant always-on service. Also, I had my own modem, and I configured it using the settings they give on their website. This didnt work, so I had to ring the helpdesk, who then took me through the ...read more
Slow VDSL. Slow to startup for first use each day.
jesse22nd November 2017
worst customer experience of my life.
the price, and the customer service agents were really good - but considering how the facebook comments page has been disabled i imagine they are very practiced in "damage control"
- it took 5 months to get fibre installed, multiple days of no shows regarding install, and on top of that when i complained they told me "it not our fault its chorus' fault, if you have a problem complain to them" and t ...read more
Dhruv Pahuja24th October 2017
Never going to unlimited internet again
Hidden charges and rip off Customer
Shawn17th September 2017
Static IP cost is only charged once, which is very cost effective
Reliable and no contact lock in
Clint16th September 2017
Been with Unlimited internet twice. Both times have been a great experience. Jumped ship to Bigpipe to make use of a massive special and because 100/20 fibre was not offered at the time, only 100/100. Now 100/20 is offered for $70 flat, no contract making this THE BEST option out there for fibre users.
Only switched to Orcon as flat mate works there and gets account credit. The bottom dollar drives our flat account.
Best value for $$
Slightly above full speed (105mbps speedtest.net however I live very close to an exchange)
Great support (gave a 9 instead of 10 as I never had issues to properly test the level support)
Gave 7 for features as no direct debit option, had to use credit card or bank deposit. Direct debit preferred as no admin involved
abu6th July 2017
Good service, lovely team, affordable price
the $150 connection fee is a pain, but since it's no contract it makes sense why big companies locks customers on a contract so they can recover the connection fee.
sometimes wait time is a bit long
Former user29th June 2017
My advise, stay away! I had a connection with them which was dropping all the time. So I decided to switch to another ISP. I gave them one month prior notice, to cancel my account which is as per their policy. So I paid for the next month and asked them to end the service after that period. They confirmed that's ok, but actually terminated my account 20 days before the end of the paid period without any notice.
I wasted month, trying fix the internet problem and in the end ...read more
Chris10th June 2017
I signed up with them a month ago and we're still no closer to a usable service. The first modem they sent was faulty and we've waited over a week for a new one. Appalling customer service when you can get them on the phone. I'll be seeking a full refund
Nothing. They haven't been able to deliver anything.
Everything. Dreadful company