Average from 26 reviews
No Limits. No Contracts. Just Broadband.
Average from 26 reviews
Dhruv Pahuja24th October 2017
Never going to unlimited internet again
Hidden charges and rip off Customer
Shawn17th September 2017
Static IP cost is only charged once, which is very cost effective
Reliable and no contact lock in
Clint16th September 2017
Been with Unlimited internet twice. Both times have been a great experience. Jumped ship to Bigpipe to make use of a massive special and because 100/20 fibre was not offered at the time, only 100/100. Now 100/20 is offered for $70 flat, no contract making this THE BEST option out there for fibre users.
Only switched to Orcon as flat mate works there and gets account credit. The bottom dollar drives our flat account.
Best value for $$
Slightly above full speed (105mbps speedtest.net however I live very close to an exchange)
Great support (gave a 9 instead of 10 as I never had issues to properly test the level support)
Gave 7 for features as no direct debit option, had to use credit card or bank deposit. Direct debit preferred as no admin involved
abu6th July 2017
Good service, lovely team, affordable price
the $150 connection fee is a pain, but since it's no contract it makes sense why big companies locks customers on a contract so they can recover the connection fee.
sometimes wait time is a bit long
Former user29th June 2017
My advise, stay away! I had a connection with them which was dropping all the time. So I decided to switch to another ISP. I gave them one month prior notice, to cancel my account which is as per their policy. So I paid for the next month and asked them to end the service after that period. They confirmed that's ok, but actually terminated my account 20 days before the end of the paid period without any notice.
I wasted month, trying fix the internet problem and in the end ...read more
Chris10th June 2017
I signed up with them a month ago and we're still no closer to a usable service. The first modem they sent was faulty and we've waited over a week for a new one. Appalling customer service when you can get them on the phone. I'll be seeking a full refund
Nothing. They haven't been able to deliver anything.
Everything. Dreadful company
Dawn Jarman8th May 2017
pleased with the service thusfar
Tim3rd April 2017
Service desk is only open during work hours. They're not helpful when something is wrong and like to make you feel like it's always your problem
Hard to find any
Super slow and unstable, I've found it almost unusable with extremely slow speeds, I can't believe this is a UFB as I feel like it's a 56k
Ingrid Rendle21st March 2017
I have unlimited in one house but require broadband in another as well. I have chosen stuff fibre for the second house. The main reason for the change is the lack of support from unlimited. Hard to get on the phone, using up precious minutes and when I email them they ask me to do things beyond my technical ability. Thought I would check out stuff to see if any better. Downside is that they only do fibre.
very reliable and good value for money. (unlimited)
poor service, hard to contact.
Tim11th March 2017
Been with Unlimited Internet for two weeks now and have regretted it. The online support is abysmal, and it has some of the slowest speeds I've seen for UFB.
I struggle to find any, I used to think the price, but now I realise I'm better off paying slightly more to get a better service