Average from 204 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
Average from 204 reviews
Mike Bedford18th October 2018
This was a VDSL connection. During the past year speeds have slowed to the point of being useless, forcing me to use my phone (2 Degrees ) as a hotspot to continue working or to stream anything. Vodafone could have upgraded the connection but didn't, meaning that it was poor value for money.
Indifferent to existing customers.
Christine Velleman6th October 2018
I was with Ihug and was swept up into vodaphone when they took over. They were ok to begin with but the service and assistance they could give was always less than great. Over time they have just gotten worse and more and more costly. I do not have the option of fibre and $95 for 80gb is rather exorbitant these days.
Service department in new zealand
Cost, lack of services (eg no email but still paying for it)
Rob Cummins2nd October 2018
When we signed up for fiber with Vodafon, we received a new modem for the old copper.
It seems that every one is doing all sorts of deals to get new customers, but nothing to keep there existing ones?
With the copper we had no problem with speed or reliability so never had any issues with Vodafone.
melinda1st October 2018
Long-term customer leaving Vodafone as they only offer Fibre signup deals to NEW customers.
No complaints about the service, but one gets punished for loyalty these days
reliable, good service.
only offering deals for new customers.
Andy Pringle29th September 2018
Sky freezes regularly
J Song27th September 2018
Worst customer service and problem shooting procedure.
I was paying for someone else's bill for 6 months as my direct debit was registered to another person's account. I had to repeat myself to explain what was wrong to 5 different people, being transferred over and over again. I always need to give myself an hour+ to talk to the customer service team on the phone. Eventually took me a week to finally talk to someone who knows what went wrong and can get the money refunded.
Nothing that I can recall to make my experience with vodafone better.
Burdensome procedure for complaints
Brent27th September 2018
It seems like the rumour about using bad service as a customer strategy is true.
The will make anyone else's customer service seem amazing
Beware if you have any problems. Multiple phonecalls and hours wasted as you get assured things will get sorted - and then let down. Time and time and time again.
Max Wadey27th September 2018
In general everything worked fine. Minor problems with Router upgrades. In the end, lack of flexibility in the contract termination and rudeness created bad feelings.
Andrew26th September 2018
Broadband on the ex-TelstraClear cable - great for its time but past its prime now that Fibre is available.
Reasonable price for the data available and some ok bundling options with landline etc.
Monthly discount for having a Vodafone mobile account
Router/Modem supplied was poor quality and would drop out and require re-set at least a couple of times a week and sometimes multiple times a day
Actual speeds were far lower than they were meant to me (around 40-50Mbps ...read more
S.Spurdle25th September 2018
The customer service via phone was crap they can understand me I can understand them they overcharged me they didn't give me what they said I was going to get like 5 Max didn't get it
there are no pros to getting internet from Vodafone I'm out loud so much they told me I had needed a new computer because it my computer is slow but I got a new phone and the internet still slow
Vodafone SP telstraclear which was really good then Vodafone took over and I find them crap