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Vodafone Broadband

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Vodafone Broadband
5.2

Average from 165 reviews

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.4

  • Value 4.7

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Vodafone Broadband
5.2

Average from 165 reviews

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.4

  • Value 4.7

Phillip18th June 2018

5.6
Reliability
8
Speed
1
Support
7
Features
7
Value
5

We're on the office net unlimited plan (business account) which is currently $99 ex GST a month which includes landline.

Pros:

Cheaper than other business broadband providers

Cons:

Speed is really slow. Around 13-14 Mbps download and less than 0.8 Mbps upload which is quite poor as we needed more upload speeds.

Graham Barry Carlson17th June 2018

5.2
Reliability
6
Speed
3
Support
7
Features
7
Value
3

Upgraded some time ago to Fibre 100 plan. Ookla speed test gives 41Mbps max download and 12Mbps max upload with large variables in these ranges during the evenings. Watching local TVNZ on-demand results in reduced resolution, buffering and occasional drop-outs.

Reboot of WLAN is sometimes required.

In short, the plan was upgraded from basic to Fibre 100, but the speeds are still being held to that of basic.

Pros:

Phone on VOIP

Cons:

VOIP delay echo.
Network provider - Ultrafast Fibre say the fibre is 1Gbps capable.
Vodafone are yet to remotely demonstrate a 10th of that speed.

John Morrison13th June 2018

4.6
Reliability
7
Speed
5
Support
1
Features
5
Value
5

Re: Changing supply address/plan
Took over 30 minutes to answer phone
On a call back (occurred when I was on a noisy bus!) offered me plan options, one of which I chose. Operator was good, but i was expecting an email confirmation of the options discussed and plan details (website not that great at showing pricing options etc.). Never received.
Complained using their website.
Still haven't received plan confirmation - only an invoivce with billing changes - but no plan details
Am also really cheesed that new customer offers/deal are not extended to existing customers - in some form or another... Should have closed the account and got my wife to start one: $400 - 600 of benefits?!
...read more

Pros:

Quick installation (only if upgraded the plan though)
Operator, once reached, was good

Cons:

Average ping&speed over last two months for FibreX 200 plan: ping 32ms & download 55Mbps (highest 72Mbps)

Is it honest to offer up-to 200Mbps and never supply more than a third of that?

GS Nield3rd June 2018

6.2
Reliability
10
Speed
4
Support
8
Features
5
Value
4

The coverage map for our location is incorrect!!!!!!!!!! Impossible to get this corrected.

Spark has a much superior signal but it is without anyone who will provide the service.

(Lunatics in charge of the asylum)

Pros:

Vodafone provides a functional service at 10Mb /second +/_ 5 Mb / second

Cons:

4G not provided from Otahau tower,

Wayne1st June 2018

1.4
Reliability
2
Speed
2
Support
1
Features
1
Value
1

Shite service allround. Waste of money.

Pros:

Free router that I didnt have to pay a courier charge for.

Cons:

Shite service allround. Waste of money

Alan Woods29th May 2018

5.4
Reliability
9
Speed
4
Support
1
Features
7
Value
6

I have the 200Mbps 'FibreX' plan, which replaced TeltraClear cable. Performance and the level of support have declined steadily since Vodafone took over TelstraClear.

Pros:

Theoretically very fast

Cons:

Speed varies widely but is typically around half the advertised rate.
Calls to support typically take 30 mins to answer
Static IP is an extra cost

Hemana23rd May 2018

5.4
Reliability
7
Speed
7
Support
1
Features
7
Value
5

After two years of paying vodafone $177.33 per month for their Sky package (1) basic (2) sport (3) movies plus home phone plus unlimited broadband, I suddenly got a bill for $304.49. Took a lot of phone waiting time but I finally get to talk to a human who said she understood where the problem was and she would rectify things and send a new bill with corrections and not charge the $18.00 odd late payment fee. The following week I received the new bill which was for $304.49 plus an $18.00 late fee??!!??!! I lost patience and found a different ISP...FLIP. ...read more

Pros:

Similar to every other supplier but terrible communication problems if you are lucky enough to get through to them by phone.

Cons:

Extremely difficult to make contact by phone...also hard to make contact with someone who can actually help you.

Hemana21st May 2018

6.0
Reliability
7
Speed
7
Support
2
Features
7
Value
7

For the last two years My Broadband , home phone and Sky TV package cost $177.33 This month I got a bill for $302.63 and have tried to find out why and what can I do about it. I spoke to someone (several) by phone and thought it was sorted but got new bill for this month with increase of another$18.00 on top for late payment. I have had enough of hanging at end of phone for really long periods and getting nowhere so am changing everything to better providers.!!!

Ettienne Lambrecht20th May 2018

5.0
Reliability
7
Speed
7
Support
3
Features
5
Value
3

At the end of the previous 12 month period,I was offered a NEW deal. On paper this was GREAT - except when the first bill arrived I noticed nothing of these new "loyalty" promises. After battling for 3 months to get them to fix this, I still don't have any luck in being charged for what I have been offered - bye, bye Vodafone...

Pros:

NOTHING

Cons:

Make offers to existing customers and then NOT sticking to the offered deal

Aidin19th May 2018

8.6
Reliability
9
Speed
9
Support
9
Features
9
Value
7

No comment

Pros:

Support team are very knowledgeable

Cons:

It takes a life time before someone from support answer your call

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