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Vodafone Broadband

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Vodafone Broadband
5.2

Average from 146 reviews

  • Reliability 6.1

  • Speed 5.8

  • Support 4.2

  • Features 5.3

  • Value 4.7

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Vodafone Broadband
5.2

Average from 146 reviews

  • Reliability 6.1

  • Speed 5.8

  • Support 4.2

  • Features 5.3

  • Value 4.7

KatrinaMcCallum16th April 2018

3.0
Reliability
5
Speed
7
Support
1
Features
1
Value
1

Appalling customer service: website unhelpful, have to make multiple phone calls and wait for hours to talk to anyone, unhelpful in store as well

Pros:

None

Cons:

Appalling customer service. I never want to have anything more to do with Vodafone

Sheryl16th April 2018

8.6
Reliability
9
Speed
9
Support
9
Features
8
Value
8

The customer service and prompt service is highly recommendable.

Pros:

The internet performance meets my internet needs

Cons:

Expensive

Shaun McConkey11th April 2018

7.2
Reliability
8
Speed
7
Support
7
Features
7
Value
7

Not enough reward for loyalty

Gaurav11th April 2018

8.4
Reliability
10
Speed
8
Support
9
Features
8
Value
7

Overall OK, but top speed never reaches the claimed 100mbps

A Langlands10th April 2018

7.8
Reliability
9
Speed
9
Support
5
Features
8
Value
8

Vodafones billing system is NOT user friendly. It is almost like they keep the invoices confusing so that you cannot work out how Vodafone arrives at its billing totals(amount due) The invoices are not transparent and logical. If you ever have a problem with the invoices the call centre in the Phillipines cannot work out how it was charged. There is also a component of language barrier frustration when trying to explain what has happened - on both sides i'm sure! It is very difficult to bypass the Phillipine call centre to speak to a Kiwi when communication is failing. ...read more

Pros:

Comparative services and prices to other broadband + voice providers
Wi Fi is pretty reliable. Only the occasional drop out

Cons:

Lack of transparency and logical progression of invoices.
A definite language barrier at the call centre when calling about invoices.
Transition from the end of a years contract to the next fixed contract is unnecessarily stressful due to invoice mix-ups followed by stressful billing conversations with the call centre to sort out the invoices. ...read more

Rita dibert10th April 2018

5.6
Reliability
6
Speed
4
Support
6
Features
7
Value
5

They discontinued my paradise email which was not only inconvenient (changing all those web site log ins etc,) but expensive as it made all my business cards, etc invalid! Then they installed broadband without notice on a Saturday and Sunday of the Whanganui Open studios which is usually my largest sale of the year! They blocked my drive which is the entryway to my studio. The noise was loud and penetrating. I complained to my council and they came back the next weekend Saturday as well but at least we're not there on the Sunday. We pay $300 to be a part of this tour and I lost far more in sales.
Band is unstable and goes on and off.
...read more

Pros:

Kept me on a $61 fee as I am on the super...but every once in a while it kept going up without warning so I had to call and explain, again.

Michael10th April 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Excellent service. No issues from the beginning. Tech was really friendly, helped me out with everything. Was so happy to finally get connected after many problems with another company that i wont mention. Cheers Vodafone.

Pros:

Reliable.

Cons:

Nothing so far.

Martin9th April 2018

4.4
Reliability
5
Speed
8
Support
2
Features
3
Value
4

Vodafone's modem was not reliable - frequent outages for up to an hour a time. Once my contract was over, they immediately increased my monthly payments without notifying me of this. Worst of all, they are impossible to communicate with. I wasted three hours trying to speak to someone with any degree of authorty, only to be sidelined, cut off or ignored. I got nowhere. I was told I needed to speak to the retention unit. They didn't answer the phone. They will probably phone me after I have changed over, but it will be too late by then. One other thing - how come Fibre prices haven't reduced over time the way original broadband prices did? Is competition not a thing? ...read more

Pros:

They exist.

Cons:

They're no bloody use.

Martin Buck7th April 2018

4.0
Reliability
5
Speed
8
Support
1
Features
3
Value
3

After my 12 month contract finished, they bumped up my monthly charges by $10 without explanation, and they proved impossible to contact despite my trying to do so for over three hours. Abysmal treatment of a long time once loyal customer. Maybe they don't want to stay in business? Absolutely lousy treatment of customers every single time you try to contact them.

Pros:

They exist.

Cons:

They don't care whether you exist or not. All they care about is profit and to hell with the mugs who sign up with them.

Joanne Webber4th April 2018

7.0
Reliability
9
Speed
7
Support
7
Features
7
Value
5

I changed to Orcon as I worked out that I would save nearly $500 in the first year, and I joined up with my mobile as well. The mobile is cheaper and has better features, i.e. unlimited talk time and far more gb. Also, vodafone don't do fibre, its some version of it.

Pros:

Reliable

Cons:

too dear in comparison

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