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Vodafone Broadband

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Vodafone Broadband
5.2

Average from 213 reviews

  • Reliability 6.1

  • Speed 5.7

  • Support 4.1

  • Features 5.5

  • Value 4.8

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Vodafone Broadband
5.2

Average from 213 reviews

  • Reliability 6.1

  • Speed 5.7

  • Support 4.1

  • Features 5.5

  • Value 4.8

Bex Brown11th December 2018

4.8
Reliability
1
Speed
7
Support
2
Features
7
Value
7

Constantly cuts out for no apparent reason. Next to impossible to get anyone to answer their phones and actually help you. Would not recommend at all

Dave Burnham9th December 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Broadband reliable.Customer service average.Tech support excellent.

Pros:

Customer communication regarding billing and end of contract is hit and miss...usually miss

Cons:

tech support however was excellent.

Daniel Eliahu3rd December 2018

4.8
Reliability
5
Speed
7
Support
2
Features
7
Value
3

Not sutisfied

Jo Halstead23rd November 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Changed because we were moving.

Lindon21st November 2018

5.6
Reliability
9
Speed
8
Support
2
Features
7
Value
2

Reliable hardly any problems but when there were problems initially they were terrible. Have to talk through call centre in Manilla who just run through a script, wait on hold for 1 hour! Eventually had to get my friend who works at VODAFONE to sort it out through a special internal channel.

Pros:

Reliable
Fast

Cons:

Expensive bad deals
Terrible customer service

Alison Holmes 13th November 2018

4.2
Reliability
5
Speed
2
Support
5
Features
3
Value
6

Not bad overall

Pros:

Quite good plans

Cons:

Not very fast at the best of times. Buffers a lot. Slows down and drops off for no reason at times

Hitesh28th October 2018

4.8
Reliability
4
Speed
4
Support
1
Features
5
Value
10

Not satisfied with vodafone that's why leaving and switching to my republic

Pros:

No advantage

Cons:

Too expensive
Poor customer service
Bad speed

Neil Saunders19th October 2018

5.8
Reliability
7
Speed
6
Support
5
Features
6
Value
5

When trying to change to a different plan, after 12 years with same provider, I hag T.V. cut off with no warning, and no assistance from Vodafone to re-instate situation.

Richard Barrington19th October 2018

1.8
Reliability
3
Speed
3
Support
1
Features
1
Value
1

I have found all aspects of Vodafone very poor, speeds have been erratic and nowhere near what they promise; Support is extremely difficult with English not being the first language of most of the support staff. I am hoping for a better experience

Mike Bedford18th October 2018

4.0
Reliability
4
Speed
3
Support
5
Features
5
Value
3

This was a VDSL connection. During the past year speeds have slowed to the point of being useless, forcing me to use my phone (2 Degrees ) as a hotspot to continue working or to stream anything. Vodafone could have upgraded the connection but didn't, meaning that it was poor value for money.

Cons:

Indifferent to existing customers.

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