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Vodafone Broadband

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Vodafone Broadband
5.3

Average from 222 reviews

  • Reliability 6.2

  • Speed 5.8

  • Support 4.2

  • Features 5.5

  • Value 4.8

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Vodafone Broadband
5.3

Average from 222 reviews

  • Reliability 6.2

  • Speed 5.8

  • Support 4.2

  • Features 5.5

  • Value 4.8

Karen Hall19th January 2018

4.0
Reliability
4
Speed
3
Support
4
Features
5
Value
4

leaving vodafone, need a faster speed broadband and unable to get this with vodafone

Pros:

One of the bigger service providers,

Cons:

VDSL speed extremely slow so moving to fibre. found communication difficult with vodafone.
slow speed broadband too expensive.

Martin Cryer13th January 2018

4.6
Reliability
6
Speed
7
Support
1
Features
6
Value
3

When we shifted house recently, we were persuaded to to keep the Vodafone broadband we've had for 15 years because it included a special deal with SkyTV and we were promised that emails to our old IHUG address would be forwarded to our new email address. The couple of months since we made this agreement have been a complete tale of woe and incompetence and we have not been provided with what we were promised. The broadband drops out quite frequently but is "OK". The billing was excessive and completely out of line with what we agreed. The emails have not been forwarded. But, as we tried to work through these issues, we were aghast to find the service, whether by phone or email, is appallingly bad, just unbelievably atrocious. Being a long-standing customer counts for nothing. Waiting times are excessive, promises and agreements are broken, nobody seems to know what's going on, some of the call centre staff are downright rude, even blaming us for their failures, and nothing gets fixed. ...read more

Pros:

Package deal with SkyTV

Cons:

Truly atrocious service. Waiting times are excessive, promises and agreements are broken, nobody seems to know what's going on, some of the call centre staff are downright rude, even blaming us for their failures, and nothing gets fixed. Dire.

Danielle12th January 2018

3.6
Reliability
5
Speed
5
Support
1
Features
2
Value
5

Thinking of swtiching back

Phone use to cut out but later found out it was the connection station.

Moved to cumpass bad choice, then my republic very bad choice

Pros:

Better customer support than cumpass. Way more reliable than my republic

Cons:

Poor customer supoort, was expensive at the time

Carole Oakley8th January 2018

3.8
Reliability
5
Speed
5
Support
1
Features
5
Value
3

You cannot contact them via email - When you need to contact them by telephone it’s so frustrating it makes you angry! Firstly, you go through several numbers to choose which department you need! Secondly, you have to wait up to 20 minutes or more, listening to some singer screeching into your ear!! Thirdly you speak with people with thick accents, which sometimes you have to keep asking them to repeat what they are saying, fourthly, they get it wrong, and they have not resolved the problem, therefore you go have to go through the process all over again!! ...read more

Pros:

The internet connection has been ok up and until they stopped their service. But the customer service has been rubbish.

An3rd January 2018

4.6
Reliability
6
Speed
3
Support
5
Features
5
Value
4

Very slow when some cloud services are running (eg. upload to dropbox, google drive) or watching movies

John28th December 2017

6.6
Reliability
10
Speed
9
Support
2
Features
7
Value
5

The overall service was good, but the customer support was diabolical to say the least. CS call centre was located overseas in the Philippines which was OK but when they referred me back to New Zealand, the local customer service was diabolical. Impoliteand giving the impression of being under huge pressure or unknowledgeable of the product or service that was being discussed. Nt the cheapest provider either!

Dawn22nd December 2017

4.0
Reliability
1
Speed
7
Support
1
Features
5
Value
6

Vodafone we’re just terrible. Fibre install was months late. We spent hours on hold trying to get things sorted. They overcharged us by hundreds and made us wait months to get the account reconciled. Absolutely terrible!

Neil Strom17th December 2017

6.2
Reliability
8
Speed
8
Support
1
Features
7
Value
7

I left because I tried to speak with someone about my account and pricing and, unbelievable but true, I couldn't speak to ANYONE in New Zealand who could help me. There are so many divisions that they'd all say they couldn't help but so-and-so could, then they'd transfer me. EVERY TIME I'd end up back with the automated answer woman who fed me back into the 'customer support' service IN THE PHILIPPINES! I don't have to tell you how useless that is. I wasted 4 hours over 2 days trying to speak to one intelligent customer rep in NZ. No one helped me. Goodbye! ...read more

Pros:

Speed & reliability

Cons:

ZERO support. My sole reason for leaving but if you can't talk to your internet provider then nothing else matters.

Richard S.16th December 2017

8.2
Reliability
10
Speed
8
Support
8
Features
7
Value
8

Plan includes landline phone and 100GB 3G broadband (ex Telstra Clear) for about $80 per month.

Pros:

Landline works as it should and have had very few problems with the internet. Speed is probably on par with other 3G providers and presents no problems. Very reliable. Not sure if my PC and laptop are capable of taking the 4G, and the extra cost of upgrading the plan not a pleasant thought. Phone and 100GB of slightly slower internet a month not bad at around $80. ...read more

Cons:

I cannot think of anything negative about the plan.

thomas l jones12th December 2017

2.6
Reliability
5
Speed
5
Support
1
Features
1
Value
1

What can you say about this lot? An insane asylum run by the inmates.

Pros:

Can't think of any.

Cons:

Too many to even contemplate.

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