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Voyager

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Voyager
6.3

Average from 14 reviews

  • Reliability 6.8

  • Speed 7.0

  • Support 5.6

  • Features 6.4

  • Value 5.9

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Voyager has everything you need to build your business from the desk up. it can provide complete voice solutions over its Internet infrastructure. From simple phone plans to complex bespoke data solutions - including hosting and domain names.

Across the country and 40 strong, the Voyagers are geeks at heart. Developers, Analysts, Accountants, Designers, Dreamers, Doers. That one sales guy, Architects, Ambassadors, Engineering and Lifeline. Some young at heart some wise beyond their years - each and every one a character.

From domain names to voice and video calling, internet plans and digital storage - Voyager will find the right solution for your business.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Voyager
6.3

Average from 14 reviews

  • Reliability 6.8

  • Speed 7.0

  • Support 5.6

  • Features 6.4

  • Value 5.9

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Caryl Forrest23rd December 2017

7.8
Reliability
7
Speed
7
Support
10
Features
8
Value
7

I was an Actrix customer (until taken over by Voyager) and nominally remain an Actrix customer of 17 years.

Pros:

Voyager (Actrix) have continued the excellent high-level customer support available from their Help Desk. Although I have an IT background, I would especially recommend them as an ISP for people who struggle with technology as they are very patient with those who find technology difficult. ...read more

Cons:

Chorus own the UHF radio-link to our rural district, and the cabinet. The gear in this cabinet, and backhaul equipment, is old and needs replacing but Chorus aren't willing to do this. Voyager/Actrix help desk have identified the problem, but don't seem especially interested in pursuing this with Chorus on behalf of customers. So we are stuck with an an average speed of ...read more

Alister Shields11th December 2017

6.8
Reliability
9
Speed
9
Support
1
Features
9
Value
6

Had to transition from Actrix for my elderly father a process which was a nightmare occuring drip by drip over a period of weeks. Then when my father passed away insisted on charging for a 30 day notice period and sent out a courier envelope with the address label the worng way around....even tried to remove one of those

Pros:

Reliable internet which did what it said on the box

Cons:

Poor support from what seems to be a very fragmented organisation. Long waiting times when calling

Peter12th November 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Constant outages, terrible customer support

Cons:

Support, Reliability

Dianne7th October 2017

5.2
Reliability
6
Speed
6
Support
6
Features
5
Value
3

I was with Actrix. Voyager is somehow involved. I was offered the opportunity to upgrade to VDSL both by email and by direct phone contact. The offer to change to VDSL promised:
Free upgrade
Free upgrade to VDSL
Includes modem rental
Includes upgrade to unlimited data (no more worries about your monthly data cap)

It won't cost any more than your current monthly plan which was around $95 on 5/9/17 for the period 5/9/17-5/10/17

Before the change I had an Internet/ Phone bundle with Actrix. After the change I had VDSL and VoIP
Its easy to set up and we'll help you. ...read more

Cons:

The change over was messy:
My order was acknowledged 15 August
The router arrived and I tried to set it up.
I received a message 23 August stating Your service should be active now:
To get online, simply plug in the pre-configured Voyager router, connect your computer, and wait a few minutes

It wasn't easy to connect and it was very difficult to get help - so either many many others also had difficulty, or there were too few help desk staff or both
I waited for up to 2 hours for someone on the help desk to pick up

They responded to my email requests for help with a standard reply

on 23 August I emailed: I've already phoned twice and been put into a queue
I have booked geeks on wheels to get my communications up and running and I will send you that invoice.
At home I have
No phone
No internet
Cannot access any documents
Cannot open existing emails

I was advised by the sales pitch that it would be a simple matter. Since the wait time to talk to someone is quite long, you are either overwhelmed with problems or you have too few people on the help desk. I don't have the time to muck around with this

They tried to ring me on my home line - which was not functioning
They tried to ring me on my cell phone, but i was with clients and could not answer

Once I had given them remote access, the help desk did not log out and they did not advise when a fix had been made
My land line did not work for 5 days
My landline which had been been previously set up hide my number for security reasons, showed my number. It proved difficult to have this resolved

An invoice arrived 6-10-17 for a total of $172.16
Charges for October itemised: $8.69 router rental, $68.70 VDSL and $8.69 for VoIP
Charges for November itemised: Processing fee to transfer phone number: $13, Router rental $6.95, Shipping and Handling $13.00, Set up charges VDSL $42.61, VDSL unlimited $54.96, VoIP $6.95

It was a nightmare ...read more

Andrew20th September 2017

2.8
Reliability
1
Speed
4
Support
1
Features
4
Value
4

Not so expensive but awful support service. frustrating experience

Mark Ternent17th September 2017

8.8
Reliability
8
Speed
9
Support
10
Features
8
Value
9

Ben with Voyager (business) unlimited UFB since it was available in our area. It's reliable and fast, but mainly they are just so easy to deal with.

Pros:

Fast, efficient, NZ service

Caryl Forrest16th September 2017

7.4
Reliability
9
Speed
6
Support
10
Features
6
Value
6

Have been with Actrix (now subsumed by Voyager) for 17 years. The quality of service desk support is amazing - very technically able, with great problem solving ability. I just wish folk would see beyond familiar brands and price to an organization that will really help if something goes wrong.

Don16th September 2017

9.6
Reliability
10
Speed
10
Support
10
Features
9
Value
9

The old Actrix, been reliable for years and years.

Pros:

Very good phone help service.

Cons:

Nil

J Corrigan14th September 2017

5.4
Reliability
8
Speed
6
Support
2
Features
5
Value
6

Good service from the plan once we got up and running but a complete nightmare getting setup in the first place.
Very unhelpful too when we told them that we were moving house.
As a result we have decided to move to another internet provider at our new location.

prezzie19th May 2017

4.0
Reliability
6
Speed
6
Support
1
Features
6
Value
1

would not recommend this company and advise you to look elsewhere

Pros:

none

Cons:

Poor communication took days for them to get back with a response to an inquiry. Charged me connection fee and data usage for over a month even though i disconnected on the same day i was connected as they were unable to connect to my router (though i have used the same for other providers!) ...read more

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