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Got questions? Call us: 0508 2COMPARE (0508 226672)

How to switch broadband

Before you switch, check the terms of your current broadband contract. These will be on your bill or from your ISP. If you cancel a contract before its minimum term is up, you could be slugged with an early termination fee (ETF).

1. Compare different broadband plans

Our broadband checker will show you all the broadband options and ISPs available at your address. You can filter and sort results to show only the features and options that are important to you.

Click here to get more information about each ISP.

2. Choose a broadband plan and click to sign up

When you’ve chosen a plan, click through and enter your contact details or sign up directly on the ISP’s website.

If you need help, you can talk to a Broadband Compare representative over the phone. Call 0508 2COMPARE (0508 226 672). 

3. Sit back and wait for your new broadband

You don’t need to contact your existing ISP. Your new ISP will contact your current provider to get your old contract cancelled and transferred to them.

You'll be given a date when your broadband plan will be switched over to your new provider. Your documentation will arrive and you'll possibly be sent a router from your new ISP. You need to set the router up (instructions will be included) and connect your devices.

If you are changing between ADSL and VDSL connections, or switching ISP but keeping the same broadband technology, it is unlikely anyone will need to visit your home. However, if you are moving to a fibre broadband or cable connection and you don’t currently have fibre or cable, the install is more complicated. 

How long will it take?

Every connection and switch is different, but as a guide you can expect: 

ADSL = 1-5 working days

VDSL = 1-5 working days

Fibre = 1-2 working days if fibre is already installed at the property, or between 1-8 weeks for a new fibre installation.

Are there any hidden costs?

Switching ISP can incur a charge for installation or connection and a courier fee for the delivery of your router. Consumer Broadband Compare shows any connection fees associated with the switch. 

 

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